Available to hire
I’m Gregory Gracia, an IT Specialist with 8+ years delivering enterprise endpoint security, technical support, and network administration. My work has spanned financial services, government, and defense sectors, focusing on optimizing endpoint environments and ensuring secure access. I’m known for practical problem solving, clear communication, and hands-on leadership in fast-paced environments.
I excel in Active Directory, Microsoft 365, Ivanti, Trellix ePO, PowerShell, and ERP systems. I’m bilingual in English and French and hold Secret Security Clearance. I’m grateful for recognition like Employee of the Year for IT service leadership and reliability, and I’m always eager to collaborate with teams to enhance IT service delivery.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
French
Fluent
Work Experience
Advisor Technical Service at Sun Life Financial
March 1, 2025 - October 28, 2025Administered Active Directory and GPOs for endpoint provisioning and security group management. Automated endpoint account management with PowerShell, reducing workload by 40%. Managed endpoint security using Ivanti Endpoint Manager (EPM) and Trellix ePO. Supported secure access via Duo MFA with SAML SSO. Authored SOPs, documentation, and runbooks.
Service Desk Analyst at Accenture
July 31, 2025 - July 31, 2025Delivered Level 1/2 endpoint support to 1,000+ enterprise users. Managed account access and password resets across AD and cloud platforms. Resolved incidents in ServiceNow ITSM and escalated critical issues. Assisted with patch management, software deployment, and remote troubleshooting.
Technical Support (Contract) at National Defence / Thales Aerospace
July 31, 2024 - July 31, 2024Provided endpoint user and technical support within a secure aerospace and defence environment, ensuring compliance with federal IT security standards. Administered Active Directory account management aligned with Defence security policies. Supported Windows 10/11 and Microsoft 365 endpoints used by aerospace engineers and defence personnel. Assisted with secure imaging, patch management, and software deployment for classified defence systems. Troubleshot endpoint connectivity, authentication, and security issues in coordination with National Defence IT teams. Maintained documentation and technical SOPs to meet aerospace/defence compliance and audit requirements.
IT Technical Support Level 2 / Asset Manager at Library & Archives Canada
April 30, 2024 - April 30, 2024Provided desktop and remote endpoint support for 500+ users in a Windows 10/11 & Microsoft 365 environment. Installed, configured, and troubleshot endpoints including desktops, laptops, Surface devices, printers, and mobile (iOS/Android). Managed endpoint user accounts in Active Directory, including resets, access management, and group memberships. Diagnosed endpoint network connectivity issues (wired/wireless), coordinating with network administrators on switch/router configurations. Conducted endpoint training sessions for employees. Maintained endpoint inventory and assisted with backup and disaster recovery procedures. Additionally, gained hands-on experience with ERP Microsoft Dynamics, supporting data workflows and system navigation. Performed data entry and reporting in Microsoft Excel, ensuring accuracy in asset tracking and IT inventory management. Awarded Employee of the Year for exceptional endpoint service delivery and IT leadership.
IT Support Analyst at Shared Services Canada
October 31, 2022 - October 31, 2022Delivered endpoint support via ServiceNow ITSM. Diagnosed hardware/software issues, supported DNS, FTP, TCP/IP, LDAP. On-site endpoint support including imaging and connectivity troubleshooting.
Interim IT Technical Advisor at Correctional Service Canada
December 31, 2018 - December 31, 2018Acted as endpoint technical advisor for IT projects. Developed SQL scripts for endpoint data processing. Designed ETL workflows and models for secure information handling.
Correctional Officer at Correctional Service Canada
December 31, 2020 - December 31, 2020Maintained security operations and observed IT-related procedures; collaborated with IT teams on incident handling and security measures.
G4S Security Mobile Supervisor at G4S
December 31, 2013 - December 31, 2013Supervised security operations, coordinated teams, and ensured adherence to procedures and safety standards.
Technical Support Supervisor at Government of Canada
December 31, 2013 - December 31, 2013Led technical support initiatives, improved service processes, and supported IT deployments across departments.
Pre-Boarding Screening Officer at Ottawa Airport
December 31, 2012 - December 31, 2012Handled initial security screening processes, coordinating with teams to ensure smooth onboarding experiences.
Bilingual Technical Support Representative at Xentel DM
December 31, 2009 - December 31, 2009Provided bilingual technical support, addressing customer inquiries and maintaining service quality.
Education
Certificate in Data Analysis at La Cité Collégiale
January 11, 2030 - October 28, 2025Qualifications
CompTIA A+ Certification
January 11, 2030 - October 28, 2025Secret Security Clearance
January 11, 2030 - October 28, 2025Industry Experience
Government, Professional Services, Software & Internet, Media & Entertainment, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
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