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I am an accomplished Customer Support and Social Media Specialist with over six years of experience in business development and customer relationship management. Known for being solution-oriented and tech savvy, I excel in creating engaging social media content and managing customer experiences across various platforms. My work spans managing social media campaigns, providing personalized technical support, and leading teams to deliver content that exceeds customers' expectations. I am passionate about improving customer satisfaction and contributing to business growth through creative and analytical approaches.…I am an accomplished Customer Support and Social Media Specialist with over six years of experience in business development and customer relationship management. Known for being solution-oriented and tech savvy, I excel in creating engaging social media content and managing customer experiences across various platforms. My work spans managing social media campaigns, providing personalized technical support, and leading teams to deliver content that exceeds customers' expectations. I am passionate about improving customer satisfaction and contributing to business growth through creative and analytical approaches.

Onyekachi Glory Okoye

Social Media Manager, Content Creator, AI Prompt Engineer, +4

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I am an accomplished Customer Support and Social Media Specialist with over six years of experience in business development and customer relationship management. Known for being solution-oriented and tech savvy, I excel in creating engaging social media content and managing customer experiences across various platforms. My work spans managing social media campaigns, providing personalized technical support, and leading teams to deliver content that exceeds customers' expectations. I am passionate about improving customer satisfaction and contributing to business growth through creative and analytical approaches.…I am an accomplished Customer Support and Social Media Specialist with over six years of experience in business development and customer relationship management. Known for being solution-oriented and tech savvy, I excel in creating engaging social media content and managing customer experiences across various platforms. My work spans managing social media campaigns, providing personalized technical support, and leading teams to deliver content that exceeds customers' expectations. I am passionate about improving customer satisfaction and contributing to business growth through creative and analytical approaches.

Available to hire

I am an accomplished Customer Support and Social Media Specialist with over six years of experience in business development and customer relationship management. Known for being solution-oriented and tech savvy, I excel in creating engaging social media content and managing customer experiences across various platforms.

My work spans managing social media campaigns, providing personalized technical support, and leading teams to deliver content that exceeds customers’ expectations. I am passionate about improving customer satisfaction and contributing to business growth through creative and analytical approaches.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Content & Social Media Manager at Sweeter Juice Skin, USA

August 1, 2025 - September 3, 2025

Created engaging daily inspirational and educational quotes to boost audience engagement. Managed Instagram page activities including content scheduling, posting, and prompt community interaction.

Virtual Assistant at Sweeter Juice Skin, USA

December 1, 2024 - September 3, 2025

Handled influencer marketing campaigns via Shopify and TikTok, delivered email marketing campaigns using Klaviyo, authored blog and educational content, coordinated virtual events, managed Facebook group and social media channels, supported marketing strategy, and coordinated local logistics and product sourcing.

Customer Support Specialist at KtnResources Inc., USA

July 1, 2024 - September 3, 2025

Provided technical and non-technical support for LMS and EMIS platforms, improved customer satisfaction by 15%, reduced customer contact queries by 20%, developed marketing content, authored documentation and knowledgebase articles, which reduced ticket resolution time.

Account Manager/Team Lead at Accret Experience Agency LTD, Nigeria

February 1, 2024 - September 3, 2025

Managed 5 key client accounts and creative department team. Ensured timely delivery of projects and campaigns. Developed monthly content calendars, crafted social media copy, led campaign development for a hygiene brand, produced video scripts, generated reports using analytics tools, created blog posts, and reduced customer support requests by 20%.

Administrative Officer at De-Glory Int’l School, Nigeria

February 1, 2021 - September 3, 2025

Performed administrative tasks to support school operations.

Customer Service Representative/Social Media Manager at Propsdom, Nigeria

August 1, 2020 - September 3, 2025

Managed customer service interactions and social media accounts.

Customer Service Representative (Intern) at Eminent Favour Enterprise, Nigeria

February 1, 2018 - September 3, 2025

Provided customer service support during internship period.

Customer Service Representative (Intern) at Eminent Favour Enterprise, Nigeria

August 1, 2016 - September 3, 2025

Completed internship providing customer service support.