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Customer Experience and Support professional with hands-on experience supporting customers across digital platforms, resolving issues with empathy, and explaining complex concepts in clear, practical terms. Proven track record of improving customer satisfaction, driving product adoption, and using customer feedback to inform process and product improvements. Experienced in high-volume, client-facing environments and passionate about fintech and digital products—helping users build trust in technology-enabled financial solutions through proactive engagement, training, and continuous improvement.…Customer Experience and Support professional with hands-on experience supporting customers across digital platforms, resolving issues with empathy, and explaining complex concepts in clear, practical terms. Proven track record of improving customer satisfaction, driving product adoption, and using customer feedback to inform process and product improvements. Experienced in high-volume, client-facing environments and passionate about fintech and digital products—helping users build trust in technology-enabled financial solutions through proactive engagement, training, and continuous improvement.

Opeyemi Ogunsanwo

Project Manager, Web Developer, QA Engineer, +7

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Customer Experience and Support professional with hands-on experience supporting customers across digital platforms, resolving issues with empathy, and explaining complex concepts in clear, practical terms. Proven track record of improving customer satisfaction, driving product adoption, and using customer feedback to inform process and product improvements. Experienced in high-volume, client-facing environments and passionate about fintech and digital products—helping users build trust in technology-enabled financial solutions through proactive engagement, training, and continuous improvement.…Customer Experience and Support professional with hands-on experience supporting customers across digital platforms, resolving issues with empathy, and explaining complex concepts in clear, practical terms. Proven track record of improving customer satisfaction, driving product adoption, and using customer feedback to inform process and product improvements. Experienced in high-volume, client-facing environments and passionate about fintech and digital products—helping users build trust in technology-enabled financial solutions through proactive engagement, training, and continuous improvement.

Available to hire

Customer Experience and Support professional with hands-on experience supporting customers across digital platforms, resolving issues with empathy, and explaining complex concepts in clear, practical terms. Proven track record of improving customer satisfaction, driving product adoption, and using customer feedback to inform process and product improvements.

Experienced in high-volume, client-facing environments and passionate about fintech and digital products—helping users build trust in technology-enabled financial solutions through proactive engagement, training, and continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Beginner

Beginner

Work Experience

ERP Implementation Consultant at Swifta Systems & Services

November 1, 2024 - Present

Owned day-to-day customer interactions across implementation and post-go-live phases, ensuring issues were resolved clearly, accurately, and with empathy. Supported customers using business-critical digital platforms by guiding them through workflows and resolving issues that affected daily operations and trust in the system. Contributed to scaling active customers from ~4 to 10 organizations while improving customer retention to ~85% through proactive support and continuous engagement. Delivered user education sessions, walkthroughs, and documentation to help customers confidently adopt and use digital products. Identified recurring customer issues and shared structured feedback with internal teams to drive product improvements and reduce friction for users.

Microsoft Dynamics CRM Technical Support Engineer at Tek Experts

January 1, 2023 - November 1, 2024

Provided customer-facing technical support for Microsoft Dynamics CRM, resolving high-priority issues while maintaining calm, empathetic communication. Explained technical/system issues in simple, actionable terms to enable faster resolution and improved customer confidence in the platform. Handled escalations and complex cases, ensuring concerns were addressed accurately and within SLA expectations. Delivered training sessions and created user-friendly documentation to improve customer self-service and overall platform adoption.

Microsoft Dynamics ERP Technical Support Engineer at Tek Experts

June 1, 2022 - January 1, 2023

Supported customers using ERP platforms, resolving workflow and system issues that impacted finance and operational processes. Worked closely with customers to understand pain points, clarify requirements, and guide them through solutions in a structured and patient manner. Maintained strong customer satisfaction by resolving issues in a timely manner and communicating clearly.

IT Support Manager at FeniSAAS Technologies

April 1, 2021 - June 1, 2022

Led customer-facing IT support operations, ensuring timely resolution of user issues and minimal disruption to daily work. Built internal support processes focused on responsiveness, clarity, and user satisfaction. Supported end users across hardware and software environments, strengthening service reliability and trust.