Available to hire
I am a dedicated IT Support Analyst with 10 years of diversified IT experience, specializing in Windows desktop support, Office 365 and Azure, MFA, VPN, home networking, and software license management. I have hands-on experience with ServiceNow ticketing, SCCM/remote assistance, and backend license portals, supporting users including S&P Global employees to stay productive.
Beyond IT, I am an audio professional with a track record as an engineer and producer, planning and delivering projects, writing, recording, mixing, and mastering for streaming and CD formats. I enjoy turning anxious callers into calm, delivering clear troubleshooting steps and contributing to teams with strong communication and problem-solving.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Software Asset Management Analyst at Compugen Inc.
July 1, 2025 - July 1, 2025Managed software license allocation for S&P Global employees (S&P 500) using ServiceNow and vendor license portals. Authored reusable shortcuts and workflow documents to boost analyst speed and accuracy, enabling a 2–3x increase in processing efficiency for peers.
End User Service Desk Analyst at ISM Canada
October 1, 2023 - October 1, 2023Help desk analyst for SSC contract; troubleshooting laptops, cell phones, MS Office and Windows; documented solutions in a knowledge base and escalated when needed. Created quick-reference guides to reduce call handling times and improve team efficiency.
Driver at Dynacare
December 31, 2019 - December 31, 2019Delivered emergency shipments of medical samples, blood, and surgical instruments; triaged tasks by urgency and travel time.
Driver/ Material Handler at TNT Express
December 31, 2014 - December 31, 2014Served clients as route representative for delivery and pickup of international courier shipments.
Media Librarian at CBC Television
December 31, 2006 - December 31, 2006Created video shotlists, sourced footage for journalists, negotiated licensing with external producers, and managed the video library.
Manager of Operations at OS Security Inc
December 31, 2006 - December 31, 2006Handled technical support and emails, software license management, and regression testing for OSsurance Desktop; OSsurance blocks unapproved code from execution.
Audio Conservator at National Library of Canada
December 31, 2004 - December 31, 2004Digitized historic analog recordings, catalogued collections, and recommended data preservation approaches; migrated unstable digital formats to WAV format.
Head Sound Engineer at General Assembly Production Center
December 31, 1997 - December 31, 1997Edited sound effects and music, recorded voice, and mixed sound designs for video; programmed automated mixes on hardware and software DAWs; archived and restored projects; trained an assistant engineer.
Software Asset Management Analyst at Compugen Inc.
November 1, 2024 - July 1, 2025As a SAM analyst for S&P Global, managed software license allocation using ServiceNow and software provider license portals. Also authored reusable shortcut phrases and process documents to boost analyst throughput by 2–3x.
End User Service Desk Analyst at ISM Canada
March 1, 2022 - October 1, 2023Help desk analyst placed with SSC, handling laptop, cell phone, Office and Windows troubleshooting, solution research, and knowledgebase documentation. Involved in Windows 10 to Windows 11 migration and migration to cloud-management and Exchange Online, including Entrust MyKey, OneDrive file migration, and automated software installations.
Driver at Dynacare
January 1, 2015 - January 1, 2019Delivered emergency shipments of medical samples, blood, and surgical items between hospitals; triaged according to urgency and travel time.
Driver / Material Handler at TNT Express
January 1, 2007 - January 1, 2014Client-facing driver and route representative responsible for international courier deliveries, pickups, and client satisfaction.
Manager of Operations at OS Security Inc
January 1, 2005 - January 1, 2006Handled technical support, software license management, and regression testing; contributed to OSsurance Desktop development and documentation.
Audio Conservator at National Library of Canada
January 1, 1997 - January 1, 2004Digitized historic analog recordings, catalogued collections, and advised on data preservation strategies such as RAID and format migrations.
Head Sound Engineer at General Assembly Production Center
January 1, 1996 - January 1, 1997Digitally edited sound effects and music, recorded voiceovers, mixed sound designs for video masters, and programmed automated mixes.
Engineer and Producer at Private Recording Business
January 1, 2007 - PresentPlan and manage recording projects, budgets, and publishing strategy; co-writing, recording, mixing, mastering for streaming and CD formats.
Education
Recording Engineering Diploma at Music Industry Arts (MIA), Fanshawe College
January 11, 2030 - January 1, 1996Recording Engineering Diploma at Music Industry Arts (MIA), Fanshawe College
January 11, 2030 - January 1, 1996Qualifications
Public Service Award (Symposium 2003) - Preservation of Electronic Records
January 1, 2003 - December 31, 2003CARAS Scholarship - Highest Overall Academic Achievement, MIA, 1996
January 1, 1996 - November 28, 2025Symposium 2003 - Preservation of Electronic Records Planning Committee Member
January 1, 2003 - January 1, 2003Industry Experience
Media & Entertainment, Professional Services, Government
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