Available to hire
I am a versatile IT professional with nearly a decade of industry experience, blending technical expertise with a passion for content creation. I thrive at the intersection of technology and media, delivering reliable IT services while also exploring opportunities in video production and storytelling.
I specialize in the full video production lifecycle, including comprehensive research, advanced editing, and professional voiceover work. I enjoy collaborating with product owners, developers, and creative teams to craft solutions that are technically solid and visually engaging.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Polish
Fluent
English
Advanced
Work Experience
IT Support / IT Application Support Specialist / IT Technical Writer at SDN IT Center Consulting Company
March 1, 2023 - October 22, 2025Possessing knowledge of operating systems, devices, applications and software. Providing technical support to teams within the organization, and to external clients when required. Assisting with systems integrations. Managing ticketed queries system and ensuring comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Identifying and resolving technical issues. Managing coordination at a local and international level where required. Delivering regular and customized training to teams within the business. Preparing maintenance plans and upgrading schedules for the organization's systems. Developing reports for teams across the business.
IT Support Manager at SDN ITC Consulting
March 1, 2025 - October 22, 2025Lead and manage the IT support team, ensuring efficient handling of incidents, requests, and technical issues. Oversee daily operations of the Service Desk/Help Desk and maintain high service quality and SLA adherence. Coordinate with product owners, stakeholders and developers to ensure clear backlog prioritization and efficient delivery. Guide the team through upgrades, rollouts, and process optimization. Monitor team metrics and performance to drive better predictability and quality. Support change management and end-user adoption during system improvements and deployments.
IT Support (On-site) at Radiometer
April 1, 2022 - October 22, 2025Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support across the company (in person, over the phone and remotely). Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Training more junior staff members.
Online Transactions Specialist / Online Transactions Team Lead at MyTrendyPhone
July 1, 2015 - October 22, 2025Monitored key dates related to loan transactions and responded accordingly. Managed information entered into loan origination systems. Pulled loan application forms and disclosed documents from the internal system.
Relationship Manager at HotDesk, Orange Poland
October 1, 2016 - October 22, 2025Relationship management with key clients. Built a strong relationship with employees. Day-to-day administration, employment duties and compliance reporting.
IT Support Manager at SdN IT Center
March 1, 2023 - March 1, 2025Lead and manage the IT support team, ensuring efficient handling of incidents, requests, and technical issues. Oversee daily operations of the Service Desk/Help Desk, maintain high service quality and meet SLAs. Develop and implement support processes, policies, and best practices to improve efficiency and customer satisfaction. Monitor performance metrics (KPIs), coordinate escalations, and provide guidance on complex issues. Collaborate with product owners, stakeholders and developers to ensure aligned IT service delivery. Manage scheduling, workload distribution and training of support staff. Handle vendor relationships, procurement and license management. Prepare regular reports on team performance, user satisfaction. Drive continuous improvement initiatives and contribute to IT strategy and roadmaps.
IT Support / IT Application Support Specialist at SdN IT Center
March 1, 2022 - March 1, 2023Provided IT support and application support across the organization, including issue triage, troubleshooting, knowledge base maintenance, and collaboration with other IT teams to resolve incidents.
IT Support (On-site) at Radiometer Solutions
August 1, 2019 - April 1, 2022On-site IT support for users and systems, hardware/software installation, documentation, log management, and escalation of issues; provided regular status updates and customer-focused service.
IT Support Engineer
April 1, 2017 - July 1, 2019EMEA IT Support Engineer role supporting end-user IT across regions, incident resolution, onboarding of new technologies, and cross-functional collaboration.
HotDesk IT Support at Orange Polska
October 1, 2015 - October 1, 2016Relationship management with key clients, building strong relationships with employees, daily administration, employment duties and support tasks.
Education
Information Technology at Private High School
January 1, 2007 - January 1, 2010Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Telecommunications
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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