I’m Petra Omadivi, an organized, tech-savvy professional focused on data management, quality assurance, and customer support. I coordinate timelines, manage databases and validation plans, track and resolve queries, and ensure accurate updates in CRM systems like Salesforce. I’m also experienced in communication-heavy roles where follow-up and documentation matter—calling hospitals and doctors to support patient record requests and leaving detailed notes for smooth handoffs. I’m motivated to keep growing my leadership skills while collaborating with dedicated teams to deliver reliable, world-class solutions.…

Petra Omadivi

I’m Petra Omadivi, an organized, tech-savvy professional focused on data management, quality assurance, and customer support. I coordinate timelines, manage databases and validation plans, track and resolve queries, and ensure accurate updates in CRM systems like Salesforce. I’m also experienced in communication-heavy roles where follow-up and documentation matter—calling hospitals and doctors to support patient record requests and leaving detailed notes for smooth handoffs. I’m motivated to keep growing my leadership skills while collaborating with dedicated teams to deliver reliable, world-class solutions.…

Available to hire

I’m Petra Omadivi, an organized, tech-savvy professional focused on data management, quality assurance, and customer support. I coordinate timelines, manage databases and validation plans, track and resolve queries, and ensure accurate updates in CRM systems like Salesforce.

I’m also experienced in communication-heavy roles where follow-up and documentation matter—calling hospitals and doctors to support patient record requests and leaving detailed notes for smooth handoffs. I’m motivated to keep growing my leadership skills while collaborating with dedicated teams to deliver reliable, world-class solutions.

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Work Experience

Data Associate at Excellent Square
September 1, 2021 - Present
Managed timelines and coordinated data management activities for assigned protocols. Developed databases and editing specifications, including data management and data validation plans. Assisted with quality assurance testing for database programming and supported query generation, processing, tracking, resolution, and follow-through.
Customer Care Representative at Outsource Global
November 1, 2019 - July 1, 2021
Called doctors and hospitals in the US to follow up on requests sent on behalf of patients. Ensured proper follow-up so that medical records were released, and maintained detailed Salesforce notes documenting calls and updating relevant information.
Data Associate at University of Jos
September 1, 2015 - October 1, 2019
Trained new employees in CRM software and collaborated with project management and development teams to document customer feedback and requests. Documented workflow processes to reduce risk and improve efficiency, developed quality management procedures, and helped provide project estimates and work-breakdown schedules while supporting compliance with business controls.
Personal Assistant/Customer Care Officer (Tender Years School) at Tender Years School
January 1, 2011 - December 1, 2012
Typed memos and minutes, handled filing and document storage, and managed correspondence. Welcomed visitors and handled calls regarding complaints and service inquiries, maintaining cordial customer relationships. Scheduled appointments, replied to emails for the Director, and organized meetings, travel, and accommodations.

Education

M.Sc Applied Physics at University of Jos
January 1, 2020 - January 1, 2020
B.Sc Physics at University of Jos
January 1, 2017 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Other, Real Estate & Construction, Education, Government, Healthcare, Professional Services
    Client Information
    The file is a project I worked on last year. I had to sort out clients' names, addresses, phone numbers, emails, and other personal information. I created a database using Excel to ensure easy access to data.…