Paola Carruyo Breglia
I am a multilingual Public Accountant with international experience in financial reporting, tax compliance, and global operations.
About
I am a multilingual Public Accountant with international experience in financial reporting, tax compliance, and global operations. I have led a 24/7 Customer Support team across Europe, LATAM, and Asia in the iGaming industry, ensuring reliable service and timely escalations.
- 11 years' experience
- Joined January 2026
Languages
- EnglishFluent
- GermanIntermediate
- ItalianFluent
- Spanish; CastilianFluent
Industry experience
- Gaming
- Financial Services
- Professional Services
- Media & Entertainment
More experts in Cordoba, Argentina
Work experience· 6 roles
Supervise a global team of 15+ agents across 3 time zones (Europe, LATAM, Asia) to ensure 24/7 support for 15+ online casino brands. Handle client escalations and special inquiries with direct contact to casino partners. Deliver performance reports every 15 days with data insights, improvement suggestions, and QAA tracking. Provide daily mentoring and guidance to agents. Triage and escalate technical incidents via Jira/Service Desk, collaborating with IT and product teams to ensure timely resolution. Document bugs and provide feedback to Tech teams to improve resolution workflows.
Managed income tax filings for employees posted abroad, ensuring compliance with German tax law despite international postings. Maintained weekly communication with client-side Directors in Germany to discuss workflow, deadlines and efficiency suggestions. Created Excel-based macros to automate repetitive documentation and communication processes, reducing manual effort and error rate.
Created comparative Excel charts and dashboards for bids. Performed data analysis using formulas and visual representations.
Education
Certifications and awards
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