Shift Leader, Customer Support Agent at White Label Casinos

Supervise a global team of 15+ agents across 3 time zones (Europe, LATAM, Asia) to ensure 24/7 support for 15+ online casino brands. Handle client escalations and special inquiries with direct contact to casino partners. Deliver performance reports every 15 days with data insights, improvement suggestions, and QAA tracking. Provide daily mentoring and guidance to agents. Triage and escalate technical incidents via Jira/Service Desk, collaborating with IT and product teams to ensure timely resolution. Document bugs and provide feedback to Tech teams to improve resolution workflows.

International Accounting Analyst (German Tax) at EY (Ernst & Young)

Managed income tax filings for employees posted abroad, ensuring compliance with German tax law despite international postings. Maintained weekly communication with client-side Directors in Germany to discuss workflow, deadlines and efficiency suggestions. Created Excel-based macros to automate repetitive documentation and communication processes, reducing manual effort and error rate.

Accounting Assistant (Temporary Contract in Argentina ) at Stantec

Created comparative Excel charts and dashboards for bids. Performed data analysis using formulas and visual representations.

Accounting & Events Coordinator at Asociación Argentina de Marketing

Managed accounts receivable/payable and administrative tasks. Coordinated corporate events and supported the Executive Director.

General Accountant at Caribe Atómico C.A. (Venezuela)

Controlled cash flow, payroll, bank reconciliations and tax filing. Managed office and general administrative resources. Issued invoices and oversaw payment cycles. Reduced billing turnaround time by 20% through process optimization.