Automated complex research simulations enhancing precision and consistency, through scripting in Python. Delivered clear, data-driven presentations that strengthened stakeholder understanding by converting raw experimental outputs into polished visual reports and MS Office dashboards. Improved data reliability and version control to ensure reproducibility across teams, implemented through Git-based workflow management and structured documentation.

AI Software Developer (Co-Op) at VARLab, Conestoga College

September 1, 2024 - December 1, 2024

Developed and deployed an AI-powered chatbot to provide real-time academic support, integrating a Python backend with a React interface for seamless, interactive communication. Increased model accuracy by 25% through Python-based data preprocessing and NLP pipeline fine-tuning, and automated large-scale data extraction and testing with Selenium for model retraining. Designed RESTful APIs and ensured clean version control with Git.

Technical Support Analyst at Deloitte

January 1, 2022 - October 1, 2022

Optimized support operations by analyzing ticket trends and developing targeted automation scripts, reducing recurring inquiries by 20% and improving response efficiency. Delivered technical assistance to over 2,900 users across global teams, resolving hardware, software, and network issues with precision and composure. Enhanced knowledge management with resolutions, root-cause analyses, and process improvements.