Ca Chemical Engineer with over 3 years of experience in customer service, process management, project coordination, and technical support across international environments. My professional background combines engineering, data management, customer relationship management, and problem-solving. I have experience optimizing processes, managing databases and information flows, coordinating projects, supporting clients in real time, and developing strategies to improve efficiency and communication between teams and stakeholders. I also hold a Master’s degree in Artificial Intelligence, Mathematical Modeling, and Supercomputing Technologies in Information Systems Development, which has strengthened my analytical and digital skills and expanded my ability to work with data-driven solutions. I am a proactive, organized, adaptable, and detail-oriented professional who enjoys learning, solving problems, and working collaboratively in multicultural and international environments. I am fluent in Spanish, have advanced English proficiency, and basic Russian. I’m particularly interested in opportunities involving customer support, data management, AI and technology, process optimization, project coordination, and other roles where I can combine my technical and interpersonal skills to deliver effective results.

María Camila Parra Mora

Ca Chemical Engineer with over 3 years of experience in customer service, process management, project coordination, and technical support across international environments. My professional background combines engineering, data management, customer relationship management, and problem-solving. I have experience optimizing processes, managing databases and information flows, coordinating projects, supporting clients in real time, and developing strategies to improve efficiency and communication between teams and stakeholders. I also hold a Master’s degree in Artificial Intelligence, Mathematical Modeling, and Supercomputing Technologies in Information Systems Development, which has strengthened my analytical and digital skills and expanded my ability to work with data-driven solutions. I am a proactive, organized, adaptable, and detail-oriented professional who enjoys learning, solving problems, and working collaboratively in multicultural and international environments. I am fluent in Spanish, have advanced English proficiency, and basic Russian. I’m particularly interested in opportunities involving customer support, data management, AI and technology, process optimization, project coordination, and other roles where I can combine my technical and interpersonal skills to deliver effective results.

Available to hire

Ca Chemical Engineer with over 3 years of experience in customer service, process management, project coordination, and technical support across international environments.

My professional background combines engineering, data management, customer relationship management, and problem-solving. I have experience optimizing processes, managing databases and information flows, coordinating projects, supporting clients in real time, and developing strategies to improve efficiency and communication between teams and stakeholders.

I also hold a Master’s degree in Artificial Intelligence, Mathematical Modeling, and Supercomputing Technologies in Information Systems Development, which has strengthened my analytical and digital skills and expanded my ability to work with data-driven solutions.

I am a proactive, organized, adaptable, and detail-oriented professional who enjoys learning, solving problems, and working collaboratively in multicultural and international environments. I am fluent in Spanish, have advanced English proficiency, and basic Russian.

I’m particularly interested in opportunities involving customer support, data management, AI and technology, process optimization, project coordination, and other roles where I can combine my technical and interpersonal skills to deliver effective results.

See more

Experience Level

Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced
Russian
Beginner

Work Experience

Customer Service Specialist (Aesthetic Consulting & Business Management) at AgeClinic
July 1, 2024 - Present
Responsible for the conversion cycle of potential patients by identifying aesthetic needs, performing telephone/message triage, and strategically scheduling assessment and treatment appointments to optimize the clinical calendar. Ensures efficient communication and alignment between clients, internal teams, and relevant stakeholders while prioritizing high-quality customer experience.
Teaching Assistant (Spanish) at Don State Technical University
August 1, 2023 - June 30, 2024
Supported the teaching of Spanish to linguistics students by motivating learners, proposing learning strategies, providing coaching, and offering active listening with attention to detail. Helped delegate responsibilities and support structured learning activities to strengthen student progress.
Customer Service Specialist at Ubiquity
March 1, 2022 - September 30, 2022
Provided international customer service with real-time assistance and conflict resolution in the healthcare sector. Managed multiple databases and coordinated with clinical staff to support responsive service and reliable information flow.
Customer Service Representative at Teleperformance
March 1, 2019 - December 31, 2021
Delivered international customer service with real-time support and conflict resolution for freight forwarding and receiving. Managed multiple databases while maintaining service continuity and accurate customer communication.
Chemical Engineer at Attorney General's Office (Colombia)
January 1, 2018 - February 28, 2019
Developed and implemented a comprehensive management plan for hazardous and non-hazardous solid and liquid waste across 16 forensic departments. Collected and managed information to build databases, created guidelines, and monitored and analyzed project progress to ensure continuity and implementation.

Education

Master's in Artificial Intelligence, Mathematical Modeling, and Supercomputing Technologies in Information Systems Development at Don State Technical University
August 1, 2023 - June 1, 2025
Fundamentals of Programming, Digital Technologies, and Digital Creative Industries at Sergio Arboleda University
October 1, 2021 - December 1, 2021
International Module on Good Practices in the Pharmaceutical Industry at KORVAL
September 1, 2020 - January 1, 2021
Chemical Engineering at University of America Foundation
January 1, 2013 - November 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Education, Government, Professional Services, Retail