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Hi, I’m Echem Paschal Uchenna Lugbe. I’m a customer service and remote operations professional with experience in customer service, client communication, and CRM management. I excel at handling inquiries via calls, emails, and chats while maintaining high satisfaction levels. I am skilled in resolving complaints, maintaining CRM records, and following structured support processes to ensure consistent service delivery. I enjoy working remotely, collaborating across teams, and delivering timely follow-ups to improve customer outcomes.…Hi, I’m Echem Paschal Uchenna Lugbe. I’m a customer service and remote operations professional with experience in customer service, client communication, and CRM management. I excel at handling inquiries via calls, emails, and chats while maintaining high satisfaction levels. I am skilled in resolving complaints, maintaining CRM records, and following structured support processes to ensure consistent service delivery. I enjoy working remotely, collaborating across teams, and delivering timely follow-ups to improve customer outcomes.

Echem Paschal Uchenna

Writer, Content Creator, Social Media Manager, +7

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Hi, I’m Echem Paschal Uchenna Lugbe. I’m a customer service and remote operations professional with experience in customer service, client communication, and CRM management. I excel at handling inquiries via calls, emails, and chats while maintaining high satisfaction levels. I am skilled in resolving complaints, maintaining CRM records, and following structured support processes to ensure consistent service delivery. I enjoy working remotely, collaborating across teams, and delivering timely follow-ups to improve customer outcomes.…Hi, I’m Echem Paschal Uchenna Lugbe. I’m a customer service and remote operations professional with experience in customer service, client communication, and CRM management. I excel at handling inquiries via calls, emails, and chats while maintaining high satisfaction levels. I am skilled in resolving complaints, maintaining CRM records, and following structured support processes to ensure consistent service delivery. I enjoy working remotely, collaborating across teams, and delivering timely follow-ups to improve customer outcomes.

Available to hire

Hi, I’m Echem Paschal Uchenna Lugbe. I’m a customer service and remote operations professional with experience in customer service, client communication, and CRM management. I excel at handling inquiries via calls, emails, and chats while maintaining high satisfaction levels.

I am skilled in resolving complaints, maintaining CRM records, and following structured support processes to ensure consistent service delivery. I enjoy working remotely, collaborating across teams, and delivering timely follow-ups to improve customer outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Sales Personnel/Account Assistant at Asamma Foods and Beverages

May 1, 2013 - November 30, 2013

Document daily transactions and stock records; interact with customers and exchange goods; assist the accountant in managing daily accounts.

Farm Manager/Personal Assistant to the CEO at Pannoc Fish Farm

November 1, 2013 - November 30, 2016

Managed farm activities, maintained books/records, oversaw hatching of fish and training until sellable size, and supervised daily farm operations in support of the CEO.

Quality Control Officer at Eko Supreme Resources Nigeria Limited

June 1, 2017 - December 31, 2017

Participated in market surveys to gather public feedback for improved product quality; maintained quality with reduced damages; performed supervisory tasks as needed.

Content Verifier and Article Creator at Opera News Hub (Online)

March 1, 2020 - April 30, 2022

Verified content and created articles for the platform; contributed to both Lagos and New York branches.

Administrative Assistant at Findadmission Limited

May 1, 2022 - February 28, 2023

Marketed the establishment online and offline; advised clients on career opportunities; researched schools and requirements to aid decision-making; completed and submitted applications.

Business Development Lead at Mediplan Healthcare Limited

April 1, 2023 - Present

Led marketing proposal writing and preparations; scouted for new and prospective clients; maintained cordial client relationships; conducted calls, presentations, and kept client records; managed billing.

Customer Service Agent at FindAdmission Limited

January 1, 2022 - January 1, 2023

Assisted customers with product and service-related inquiries via email and calls. Provided excellent customer experience while meeting service level expectations. Escalated complex customer issues to appropriate departments for resolution. Maintained accurate CRM records and documented all customer interactions. Followed structured support procedures to ensure consistent service delivery.

Customer Support Representative at Mediplan Health Care Limited

January 1, 2023 - Present

Handled inbound and outbound customer inquiries via phone, chat, and email. Resolved customer complaints professionally within targeted response times. Maintained CRM records and documented all customer interactions. Followed structured support procedures to ensure consistent service delivery. Remote work readiness with a reliable laptop and steady electricity; able to work independently and meet deadlines.