Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Versatile professional with over a decade of experience across product management, customer success, sales, operations, and technical delivery. Currently renovating a historic school building in northern Sweden while freelancing across customer success, sales development, and data analytics. I'm a self-directed learner with hands-on experience across APIs, blockchain, digital marketing, web development, and AI tools. I pick up new domains quickly, take ownership without being asked, and deliver real outcomes across wildly different environments. Remote-first, based in Sweden.…Versatile professional with over a decade of experience across product management, customer success, sales, operations, and technical delivery. Currently renovating a historic school building in northern Sweden while freelancing across customer success, sales development, and data analytics. I'm a self-directed learner with hands-on experience across APIs, blockchain, digital marketing, web development, and AI tools. I pick up new domains quickly, take ownership without being asked, and deliver real outcomes across wildly different environments. Remote-first, based in Sweden.

Patrick Moloughney

Project Manager, Product Designer, Data Scientist, +2





Versatile professional with over a decade of experience across product management, customer success, sales, operations, and technical delivery. Currently renovating a historic school building in northern Sweden while freelancing across customer success, sales development, and data analytics. I'm a self-directed learner with hands-on experience across APIs, blockchain, digital marketing, web development, and AI tools. I pick up new domains quickly, take ownership without being asked, and deliver real outcomes across wildly different environments. Remote-first, based in Sweden.…Versatile professional with over a decade of experience across product management, customer success, sales, operations, and technical delivery. Currently renovating a historic school building in northern Sweden while freelancing across customer success, sales development, and data analytics. I'm a self-directed learner with hands-on experience across APIs, blockchain, digital marketing, web development, and AI tools. I pick up new domains quickly, take ownership without being asked, and deliver real outcomes across wildly different environments. Remote-first, based in Sweden.

Available to hire

Versatile professional with over a decade of experience across product management, customer success, sales, operations, and technical delivery. Currently renovating a historic school building in northern Sweden while freelancing across customer success, sales development, and data analytics.

I’m a self-directed learner with hands-on experience across APIs, blockchain, digital marketing, web development, and AI tools. I pick up new domains quickly, take ownership without being asked, and deliver real outcomes across wildly different environments. Remote-first, based in Sweden.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Success Manager & Sales Development Representative at Freelance Remote

February 1, 2025 - Present

Managed customer success across a portfolio of e-commerce brands in skincare and supplements, handling high-volume inquiries across social media, ticketing, email, and phone. Performed structured analysis of Trustpilot reviews to identify patterns and drive improvements; achieved a 100% closure rate on BBB complaints and successfully negotiated removal of negative Trustpilot reviews through direct resolution. Proactively identified at-risk customers via social media monitoring and resolved issues through replacements, refunds, and direct conversations. Managed brand engagement across social channels and conducted outbound appointment setting for recruitment campaigns.

Sales Manager & Head of Studio at Northify AB Sweden

January 1, 2023 - February 1, 2025

Joined as Sweden's only dedicated QA services provider, building a client pipeline from scratch and managing a portfolio of 6 active accounts and 10 ongoing relationships. Within three months, promoted to Head of Studio, leading a team of 6-10 across game development, QA, and design with regular professional development and intern management. Shipped publicly released games on Roblox, Fortnite (UEFN/Creative), and Unity; designed a customer portal with MySQL, OAuth SSO, and server setup; recovered a dissatisfied inherited client and turned them into a repeat customer. Represented the company at Nordic Game and Gamescom and defined a data-driven QA offering.

Product, Marketing & Operations Consultant at Freelancer

December 1, 2019 - December 1, 2022

Delivered remote consulting engagements across product, marketing, and operations for early-stage startups and e-commerce clients. Managed Google Ads campaigns for CTO Academy to boost ebook downloads and newsletter signups; ran Meta Ads campaigns for a POD brand; built Google Analytics reporting frameworks with goals and dashboards; designed and implemented API webhooks for reliable data flows; established remote customer support infrastructure and supported Shopify/WordPress builds.

Project / Product Manager at Techsquad.io

February 1, 2018 - November 1, 2019

Owned product roadmap for the QuickMinutes.com B2B SaaS platform; conducted customer surveys and translated feedback into agile user stories. Managed ~10 key B2B accounts for onboarding, support, renewals, and relationship management. Implemented blockchain betting functionality (Wagerr) focusing on data-efficient architecture, conducted API testing and documentation, prototyped Android SDK integration for a wallet, and led GDPR compliance delivery in a regulated environment.

Founder & Entrepreneur at Pure Crafty

February 1, 2012 - January 1, 2018

Founded and operated a craft retail business, building a loyal customer base and supplier network of over 50 artisans. Designed and maintained a custom Excel-based POS system with monthly reporting, and managed all business accounting. Built and maintained customer relationships, resolving issues and turning one-time buyers into repeat customers through personal engagement.