Available to hire
I am Patricia Gavrila, a PMP-certified Project Manager based in Bucharest, Romania. I have 3+ years of experience delivering software and digital transformation projects across ERP, CRM, eCommerce, and platform integrations. I excel at leading end-to-end lifecycles, coordinating cross-functional global teams, and delivering under tight deadlines and evolving requirements.
I bring a strong background in Agile methodologies, stakeholder management, risk mitigation, and Microsoft Dynamics 365 Business Central implementations. I enjoy translating business needs into scalable technical solutions and collaborating with engineering, UI/UX, QA, and business stakeholders to create impactful experiences.
Experience Level
Language
English
Advanced
Work Experience
Project Manager at Elian Solutions – Bitnet Group
August 1, 2025 - PresentLed multiple Microsoft Dynamics 365 Business Central ERP implementations for mid-sized companies (up to 50 active ERP users per deployment). Managed 6 ERP projects simultaneously with budgets up to €90,000 each, coordinating cross-functional teams of up to 6 consultants and developers; delivered end-to-end implementations across Financials, Production, Sales & Marketing, and Procurement; mitigated delivery risks due to evolving requirements and high-level initial estimations, ensuring compliance with regulatory constraints and funding deadlines.
Project Manager at eTeacher Group
March 1, 2021 - May 1, 2024Led end-to-end delivery of digital transformation projects across CRM, ERP, and eCommerce platforms; defined scope, BRDs, roadmaps, resource planning, QA coordination, and release management. Acted as primary liaison between business units and technical teams; delivered process improvements through automation and BI; maintained centralized documentation and supported UAT, sprint planning, and milestone reporting in Agile environments. Collaborated with UI/UX providers and the marketing team to design user-friendly, conversion-focused CRM-integrated experiences. Top achievements: led a team of 8 developers and QA testers; launched LMS eCommerce store increasing leads by 10% and doubling study material sales; integrated online course subscription platform to CRM increasing new subscribers by 15% and boosting product leads.
Care Centre Support Team Leader at FedEx Romania ( TNT Romania )
August 1, 2015 - March 1, 2021Led and coached the Customer Support team, overseeing hiring, onboarding, training, and performance management. Implemented SOPs and training programs during TNT-FedEx integration, driving service standardization. Designed communication strategies and career development plans to boost team engagement and retention.
Senior Customer Service Major Accounts Representative at TNT Romania
April 1, 2013 - July 1, 2015Mentored new team members and ensured top-tier service for key accounts. Supported performance monitoring and workflow optimization.
Customer Service Major Account & GAM Representative at TNT Romania
October 1, 2007 - April 1, 2013Handled major accounts and GAM responsibilities, contributing to customer satisfaction and revenue retention.
Helpdesk at Stefanini
November 1, 2004 - August 31, 2007Helpdesk support for travel agents, handling issues and providing resolutions.
Helpdesk Travel Agent at Stefanini
November 1, 2004 - August 1, 2007Provided helpdesk and travel-related support, improving response times and customer satisfaction.
Education
Bachelor of Commerce and Tourism Management at Dimitrie Cantemir University
January 1, 2000 - January 1, 2004Bachelor of Commerce and Tourism Management at Dimitrie Cantemir University
January 1, 2000 - January 1, 2004Bachelor Commerce and Tourism Management at Dimitrie Cantemir University
January 1, 2000 - December 31, 2004Qualifications
Project Manager Professional (PMP)
January 11, 2030 - February 4, 2026Project Management Professional (PMP)
January 11, 2030 - February 27, 2026Project Manager Professional (PMP) – Project Management Institute
January 11, 2030 - February 27, 2026Industry Experience
Professional Services, Software & Internet, Education, Retail, Manufacturing, Other
Experience Level
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