Available to hire
I’m Patrick O’Malle, a design expert translating complex business requirements into simple, elegant, and easy-to-use interfaces. I lead design initiatives across automotive, fintech, and EdTech, focusing on usability, content strategy, and real-time data experiences.
In my career, I’ve guided client portal redesigns, prototyped new delivery tools, and introduced in-house scheduling to simplify technology adoption. I enjoy facilitating collaborative, user-centered workshops to align customer needs with business goals and to drive loyalty and growth.
Experience Level
Expert
Expert
Expert
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Expert
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Expert
Language
Spanish; Castilian
Fluent
French
Beginner
Work Experience
Experience Designer at Critical Mass — Digital Marketing Agency
May 1, 2021 - November 1, 2025Led Nissan’s Client Portal redesign focusing on content usability and vehicle real-time data, improving exit rates. Added a digital wallet with payment and subscription options, smoothing the user experience and increasing customer loyalty. Prototyped a new digital delivery tool to increase sales and onboarding. Introduced in-house scheduling for tech walkthroughs to address user challenges in grasping vehicle technology. Facilitated workshops aligning user-centric and business outcomes for a feature enabling adding other drivers to a vehicle. Redesigned BNY Mellon’s primary navigation to foster cross-site explorations between sub-brands and upsell products.
Creative Designer, Self-Employed at Fluid Planet — e-Learning Start-Up
September 1, 2020 - April 1, 2021Designed the menu interface for a digital twin game interaction for an EdTech start-up which helped onboard new players.
UX/UI Designer at Sailboat Studios — Gaming Start-Up
June 1, 2020 - September 1, 2020Improved Traction Control’s game screen so players would stay engaged longer.
Regulatory Compliance Lead at Scotiabank
February 1, 2019 - July 1, 2019Identified regulatory obligations and built controls to mitigate regulatory risks for a digital compliance program (eRCM) across 33 countries.
Experience Designer at Critical Mass
May 1, 2021 - November 1, 2025Led Nissan’s Client Portal redesign, focusing on content usability and vehicle real-time data. Implemented a digital wallet for payments and subscriptions, smoothing user flows and boosting loyalty. Prototyped a new digital delivery tool to increase sales and onboarding. Introduced in-house scheduling for tech walkthroughs to improve comprehension of vehicle technology. Facilitated workshops aligning user-centered outcomes with business goals for a feature enabling adding other drivers to a vehicle. Redesigned BNY Mellon’s primary navigation to foster cross-site exploration between sub-brands and upsell products.
Creative Designer at Self-Employed
September 1, 2020 - April 1, 2021Designed the menu interface for a digital twin game interaction for an EdTech startup, which helped onboard new players.
Product Designer at Sail Boat Studio
June 1, 2020 - September 1, 2020Provided design recommendations for Traction Control game screen so players would stay engaged longer.
Compliance Consultant at IBM Promontor
May 1, 2017 - February 1, 2019Conducted Anti-Money Laundering investigations, PEP screenings, and submitted Suspicious Transaction Reports to FINTRAC.
Tax Compliance Analyst at Ernst & Young
December 1, 2015 - February 1, 2017Tax compliance analyst.
Senior Researcher at J.P. Morgan & Chase
September 1, 2011 - May 1, 2014Senior Researcher at J.P. Morgan & Chase.
Compliance Consultant at IBM Promontory
May 1, 2017 - February 28, 2019Conducted Anti-Money Laundering investigations, PEP screenings, and submitted Suspicious Transaction Reports to FINTRAC.
Education
Conversational AI Designer Certificate at Conversation Design Institute
January 11, 2030 - February 16, 2026UX Design Nanodegree at Udacity
January 11, 2030 - February 16, 2026Bachelor of Business Administration (BBA) at University of Salvador, Argentina
January 11, 2030 - February 16, 2026BBA (Business Administration) at University of Salvador
January 11, 2030 - March 18, 2026Conversation Design Certificate at Conversation Design Institute
January 11, 2030 - March 18, 2026UX Design Nanodegree Program at Udacity
January 11, 2030 - March 18, 2026The Interaction Design Foundation Courses at The Interaction Design Foundation
January 11, 2030 - March 18, 2026Conversation Design Certificate at Conversation Design Institute
January 11, 2030 - March 18, 2026UX Design Nanodegree Program at Udacity
January 11, 2030 - March 18, 2026BBA (Business Administration) at University of Salvador
January 11, 2030 - March 18, 2026Conversation Design Certificate at Conversation Design Institute
January 11, 2030 - March 18, 2026UX Design Nanodegree Program at Udacity
January 11, 2030 - March 18, 2026UX Design Bootcamp at Udacity
January 11, 2030 - March 18, 2026Interaction Design Foundation Certificate at The Interaction Design Foundation
January 11, 2030 - March 18, 2026BBA (Business Administration) at University of Salvador
January 11, 2030 - March 18, 2026Qualifications
Conversational AI Designer Certificate
January 11, 2030 - February 16, 2026UX Design Bootcamp
January 11, 2030 - March 18, 2026Conversation Design Certificate
January 11, 2030 - March 18, 2026UX Design Nanodegree Program (Udacity)
January 11, 2030 - March 18, 2026UX Design Bootcamp
January 11, 2030 - March 18, 2026The Interaction Design Foundation Courses
January 11, 2030 - March 18, 2026UX Design Bootcamp
January 11, 2030 - March 18, 2026Conversation Design Certificate
January 11, 2030 - March 18, 2026Conversation Design Institute
January 11, 2030 - March 18, 2026UX Design Nanodegree Program
January 11, 2030 - March 18, 2026UX Design Bootcamp
January 11, 2030 - March 18, 2026The Interaction Design Foundation
January 11, 2030 - March 18, 2026Conversation Design Certificate
January 11, 2030 - March 18, 2026UX Design Nanodegree Program
January 11, 2030 - March 18, 2026UX Design Bootcamp
January 11, 2030 - March 18, 2026Certificate from The Interaction Design Foundation
January 11, 2030 - March 18, 2026BBA (Business Administration)
January 11, 2030 - March 18, 2026Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Education, Financial Services, Gaming
Experience Level
Expert
Expert
Expert
Expert
Expert
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Expert
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Expert
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