Available to hire
Hi, I’m Paul Parkin. I’m based in Ilkeston, United Kingdom, and I specialise in digital process design and implementation. I help teams improve user engagement by creating accessible content and by enhancing websites, social media, and other media channels. I’ve also supported the development of AI-language modules to elevate service delivery and communication efficiency. My work blends practical digital content creation with a focus on driving community outreach and meaningful engagement.
I’m passionate about turning ideas into clear, compelling digital content. I enjoy collaborating across teams to boost online presence, streamline communications, and deliver measurable improvements in engagement and reach.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Digital Support Officer at Nottingham City Council
October 1, 2022 - December 31, 2025Oversaw website administration, updates, and migration support; enhanced user experience by restructuring content for the website and intranet; managed governance and analytics tools for web applications. Conducted site audits (over 2,000 pages) with page owners to update or delete content, copied over 1,000 files to new templates and servers.
Media and Admin Support (Volunteer) at Ilkeston Methodist Church
September 1, 1994 - PresentDeveloped and edited communications materials (newsletters, posters, video, large screen) and managed church lettings, room bookings and site access. Designed and maintained church website and social media; supervised events and workshops and contributed to compliance and data analysis.
Site Operative (Rapid Testing Site) at Derbyshire County Council
February 1, 2021 - July 31, 2021Oversaw daily operations of the rapid testing site, ensured health and safety compliance, managed customer interactions (registration and greeting), and maintained cleanliness and queues.
Digital Communications Volunteer at Erewash Museum
February 1, 2017 - November 30, 2019Developed and organized online content for social media, supported event stewardship and workshops, and promoted museum values. Researched audience trends to create engaging content and supervised workshop activities.
Communications Assistant at CVS Nottingham
April 1, 2015 - July 31, 2015Administered website content, produced press releases, supported communications strategy and ensured brand alignment. Updated website content to improve engagement and collaborated on initiatives to boost brand visibility.
Voluntary Webmaster and Community Roles at Young Voices Studio and Ilkeston Community Projects
January 1, 1999 - January 1, 2005Developed a 10+ page entertainment fan website; curated media content and facilitated communication between studios and agencies to promote projects. Built community websites and forums and established partnerships for collaborative projects.
IT Support/Technician at South East Derbyshire College
September 1, 1993 - August 31, 2000Provided helpdesk support, maintained inventory databases, and facilitated hardware/software installations to ensure efficient user functionality.
Education
HABC Intermediate Certificate in Customer Service Principles at Derby College
January 1, 2022 - March 16, 2026WordPress Web Design Complete Training at Study Plex
April 1, 2022 - March 16, 2026ECDL - DBC Training Level 2 at DBC Training
January 1, 2016 - March 16, 2026OCR ITQ Level 2 at Derbyshire Adult Learning
January 1, 2008 - March 16, 2026NVQ Computer Systems Level 3 at South East Derbyshire College
January 1, 1993 - March 16, 2026HABC Intermediate Certificate in Customer Service Principles at Derby College
January 1, 2022 - January 1, 2022WordPress Web Design Complete Training at Study Plex
April 1, 2022 - April 1, 2022HubSpot Certifications (Social Media) at Future Learn - University of Leeds / LinkedIn Learning
October 1, 2025 - October 1, 2025OCR ITQ Level 2 at Derbyshire Adult Learning
January 1, 2008 - January 1, 2008NVQ Computer Systems Level 3 at South East Derbyshire College
January 1, 1993 - January 1, 1993HABC Intermediate Certificate in Customer Service Principles at Derby College
January 1, 2022 - January 1, 2022WordPress Web Design Complete Training at Study Plex
April 1, 2022 - April 1, 2022NVQ Computer Systems Level 3 at South East Derbyshire College
January 1, 1993 - January 1, 1993OCR ITQ Level 2 at Derbyshire Adult Learning
January 1, 2008 - January 1, 2008ICT Skills – OCR at Adult Numeracy and Adult Literature Level 2
January 1, 2013 - January 1, 2013ECDL at DBC Training
January 1, 2016 - January 1, 2016WordPress Web Design Training at Derby College/Study Plex
April 1, 2022 - April 1, 2022HubSpot Certifications at HubSpot
October 1, 2025 - October 1, 2025Qualifications
ICT Skills – OCR Adult Numeracy and Adult Literature Level 2
January 1, 2013 - March 16, 2026HubSpot Certifications
October 1, 2025 - March 16, 2026Microsoft 365 Copilot
January 1, 2024 - March 16, 2026Streamlining Your Work with Microsoft Copilot
January 1, 2024 - March 16, 2026How to Create Great Online Content
January 1, 2024 - March 16, 2026WordPress Web Design Complete Training
April 1, 2022 - March 16, 2026Microsoft 365 Copilot
January 1, 2024 - January 1, 2024Streamlining Your Work with Microsoft Copilot
January 1, 2024 - January 1, 2024How to Create Great Online Content
January 1, 2024 - January 1, 2024ECDL - DBC Training Level 2
January 1, 2016 - January 1, 2016ICT Skills – OCR Adult Numeracy and Adult Literature Level 2
January 1, 2013 - January 1, 2013HABC Intermediate Certificate in Customer Service Principles
January 1, 2022 - January 1, 2022WordPress Web Design Complete Training
April 1, 2022 - April 1, 2022HubSpot Certifications (Social Media)
October 1, 2025 - October 1, 2025Microsoft 365 Copilot
January 1, 2024 - January 1, 2024Streamlining Your Work with Microsoft Copilot
January 1, 2024 - January 1, 2024How to Create Great Online Content
January 1, 2024 - January 1, 2024ECDL - DBC Training Level 2
January 1, 2016 - January 1, 2016OCR ITQ Level 2
January 1, 2008 - January 1, 2008ICT Skills – OCR Adult Numeracy and Adult Literature Level 2
January 1, 2013 - January 1, 2013NVQ Computer Systems Level 3
January 1, 1993 - January 1, 1993HubSpot Certifications
October 1, 2025 - October 1, 2025Microsoft 365 Copilot
January 1, 2024 - January 1, 2024Streamlining Your Work with Microsoft Copilot
January 1, 2024 - January 1, 2024How to Create Great Online Content
January 1, 2024 - January 1, 2024Industry Experience
Media & Entertainment, Education, Non-Profit Organization, Professional Services, Software & Internet, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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