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Customer-focused assistant and guest experience professional with experience supervising staff, improving brand awareness, and monitoring performance. Strong background in handling enquiries, bookings, deposits, and complaints while maintaining high standards of customer service. Skilled in content planning and audience engagement through social media management, as well as training and leading teams to deliver operational excellence. Combines analytical thinking and active listening with adaptable, multi-tasking support across hospitality and retail environments.…Customer-focused assistant and guest experience professional with experience supervising staff, improving brand awareness, and monitoring performance. Strong background in handling enquiries, bookings, deposits, and complaints while maintaining high standards of customer service. Skilled in content planning and audience engagement through social media management, as well as training and leading teams to deliver operational excellence. Combines analytical thinking and active listening with adaptable, multi-tasking support across hospitality and retail environments.

Paulina Kazmierczak

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Customer-focused assistant and guest experience professional with experience supervising staff, improving brand awareness, and monitoring performance. Strong background in handling enquiries, bookings, deposits, and complaints while maintaining high standards of customer service. Skilled in content planning and audience engagement through social media management, as well as training and leading teams to deliver operational excellence. Combines analytical thinking and active listening with adaptable, multi-tasking support across hospitality and retail environments.…Customer-focused assistant and guest experience professional with experience supervising staff, improving brand awareness, and monitoring performance. Strong background in handling enquiries, bookings, deposits, and complaints while maintaining high standards of customer service. Skilled in content planning and audience engagement through social media management, as well as training and leading teams to deliver operational excellence. Combines analytical thinking and active listening with adaptable, multi-tasking support across hospitality and retail environments.

Available to hire

Customer-focused assistant and guest experience professional with experience supervising staff, improving brand awareness, and monitoring performance. Strong background in handling enquiries, bookings, deposits, and complaints while maintaining high standards of customer service.

Skilled in content planning and audience engagement through social media management, as well as training and leading teams to deliver operational excellence. Combines analytical thinking and active listening with adaptable, multi-tasking support across hospitality and retail environments.

Skills

Experience Level

Expert

Expert

Intermediate

Beginner

Language

English

Fluent

Swedish

Advanced

Polish

Advanced

Work Experience

Social Media Manager at Gracah UK / Norwich

October 1, 2025 - Present

Manages social media content creation and planning, audience engagement, and analytics/performance tracking. Develops content strategy and supports brand presence through regular posting and performance measurement.

Assistant to Retail Manager at Mango / Norwich

May 1, 2024 - Present

Customer service oversight and brand awareness support. Staff supervision and training, sales performance monitoring, and visual merchandising. Handles day-to-day operational support and coaching to improve service standards and retail performance.

Supervisor at Hollister Co. / Norwich

December 1, 2021 - April 1, 2024

Created awareness for the company’s services and supported store opening/closing routines, cash-up processes, staff training, and staff supervision. Interacted with customers, listened to feedback, and helped develop new ways to market products.

Head Receptionist at Cozy Club Norwich / Loungers (Norwich, UK)

October 1, 2021 - September 1, 2023

Took and maximized bookings, greeted and seated guests, and delivered excellent customer service. Handled guest complaints, requests, enquiries, and food/beverage/service information. Managed deposits for large bookings and private events, and supported staff training/guidance where needed.

Guest Relations and Events Assistant / Reception at Hospitality Solutions LTD (London, UK)

August 1, 2019 - July 1, 2020

Helped organize events to enhance the hotel’s image, improve client loyalty, and strengthen brand-to-client experience. Assisted with event marketing and networking; contributed to increased business. Also responsible for training and guiding the new reception team.

Senior Receptionist Supervisor at The Ivy Soho (London, UK)

February 1, 2019 - October 1, 2019

Greeted clients on arrival and directed colleagues to support guest needs. Managed reservations and special requirements, organized large parties, and answered phones politely and promptly. Developed leadership skills including communication, multitasking, and a positive attitude.