Junior Operations Analyst at Grafeno Digital

- Sourced, scoped, and led the company-wide rollout of ClickUp as the firm's standardized task management system over a 4 month implementation, owning the process end-to-end from platform evaluation through vendor negotiation to organization-wide adoption. - Designed and delivered 1:1 onboarding sessions with all project managers, executing a top-down adoption strategy with explicit C-suite sponsorship; trained C-suite leaders on the SMART framework as the basis for restructuring objective-setting across the organization. - Coordinated the operational setup of 4-6 newly defined business units during the company's transition from startup to growth phase, supporting clarification of ownership, scope, and KPIs across teams. - Provided direct analytical and operational support to 4 C-suite executives, including preparation of materials for cross-functional meetings and a company-wide subscription audit mapping all active digital subscriptions against actual usage and budget to support cost-reduction decisions.