Customer-support and sales-focused professional with experience in retail, administrative support, and office assistance in fast-paced environments. Skilled in communication, problem-solving, and maintaining high service standards while supporting day-to-day operations. Currently developing marketing and sales techniques and building professional experience across customer engagement, market research, campaign strategy, and customer-first support. Seeking an opportunity to begin a career in Sales or Marketing in Canada.

Ped ro H enriq ue S . P ólv o ra W ork E

Customer-support and sales-focused professional with experience in retail, administrative support, and office assistance in fast-paced environments. Skilled in communication, problem-solving, and maintaining high service standards while supporting day-to-day operations. Currently developing marketing and sales techniques and building professional experience across customer engagement, market research, campaign strategy, and customer-first support. Seeking an opportunity to begin a career in Sales or Marketing in Canada.

Available to hire

Customer-support and sales-focused professional with experience in retail, administrative support, and office assistance in fast-paced environments. Skilled in communication, problem-solving, and maintaining high service standards while supporting day-to-day operations.

Currently developing marketing and sales techniques and building professional experience across customer engagement, market research, campaign strategy, and customer-first support. Seeking an opportunity to begin a career in Sales or Marketing in Canada.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Intermediate

Work Experience

Customer Service / Sales Associate at Bakery City Market
July 1, 2023 - November 1, 2024
Delivered friendly customer service in a high-volume retail environment. Maintained high standards of customer satisfaction. Assisted with merchandising and product presentation. Processed transactions accurately and helped increase daily sales through customer engagement.
Young Apprentice (Attendant) at Samaritan Hospital
July 1, 2023 - April 27, 2024
Performed support services in administration, customer service, and secretarial work. Provided support to suppliers and customers, maintained files, and handled various documents, adhering to administrative procedures.
Office assistant at IBEC Training
February 1, 2019 - March 31, 2021
Telephone answering, graphic arts production, registration updates and support in administrative activities.

Education

High School Diploma at Taboão Educational Center – CET
January 1, 2018 - December 31, 2021
Bachelor's Degree at São Judas University
January 1, 2019 - November 30, 2023
Marketing and Sales (ILAC) at ILAC
January 11, 2030 - January 1, 2027
Degree in Animation Design at São Judas University
January 11, 2030 - July 10, 2026
High School (CET) at Taubão Educational Center (CET)
January 11, 2030 - December 1, 2021

Qualifications

WIZARD School - English – Intermediate
May 1, 2018 - March 31, 2020
IBEC Training - Office assistant
February 1, 2019 - March 31, 2021

Industry Experience

Media & Entertainment, Healthcare, Professional Services, Education, Other, Retail