Guest Experience Operations at Crystal Bridges Museum of American Art

Adaptability in a high-paced environment by assisting guests in a timely manner, answering every question with professionalism and proper etiquette while upholding museum rules. Sold memberships, tickets, and experiences while ensuring guests received adequate assistance. Maintained museum rules with professional and courteous approaches. Handled emergent situations by ensuring guests received necessary help and followed safety codes. Became proficient in Tessitura and assisted associates with questions to ensure a smooth front desk flow. Trained new associates on Tessitura usage and answered program-related questions. Resolved glitches quickly by finding workarounds to ensure queries were addressed promptly.

Guest Experience Operations at The Momentary

Attended experiences and concerts, ensuring a smooth flow for guests and welcoming all aboard. Adhered to museum safety rules. Scanned tickets and kept an eye out for counterfeit items. Checked IDs for 21+ events, ensuring alcohol safety and compliance with laws. Contributed to front desk operations and program support to facilitate a seamless guest experience.

Call Center at Crystal Bridges and The Momentary

Trained in the call center, answering guest questions, solving problems, and handling appointments in a timely manner with a professional, light, and jovial attitude. Developed out-of-the-box solutions for guests while maintaining policy compliance. Resolved on-the-spot technical issues with ticket handling, emails, or computer difficulties to keep operations smooth.

Cashier at Walmart Neighborhood Market

Adaptability in a high-paced environment by assisting customers in a timely manner. Demonstrated conversational skills to deliver and ensure a positive experience. Handled hundreds of dollars in transactions per shift, multi-tasking across different transactions while prioritizing efficiency. Maintained transaction accuracy to prevent discrepancies. Sold alcoholic beverages in compliance with policy and state law. Created a welcoming environment tailored to each customer and prioritized efficiency.

Freelance Artist at Remote

Interpreted client requirements and developed concepts to suit their purposes. Prioritized graphic work load and coordinated multiple projects. Created a wide range of projects including character design, animations, detailed animals, backgrounds, people, and book covers. Maintained constant communication throughout the creative process to ensure client satisfaction; edits were made or redrawn to meet commissioner needs. Converted hand-drawn sketches into digital illustrations using Adobe Photoshop and Corel Painter Essentials. Ensured illustrations were properly sized and formatted for printed production. Designed fun and unique t-shirt designs for online sales.

Content Creator at Remote

Familiar with Movavi, Clip Studio, Audacity, DeviantArt, Instagram, YouTube, and Facebook to edit videos and post online. Gained experience with social media analytics, SEO, and marketing. Stayed up to date on software required to create and upload videos. Maintained a professional and friendly online presence with consumers, listened to feedback, and incorporated it. Created thumbnails aligned with social media policies and trends to optimize audience engagement. Maintained a weekly schedule of posts and videos, and collaborated with other content creators to build network and community.