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I am an Educator and Communication Specialist focused on financial process training and customer service excellence. I translate complex procedures into practical, engaging content that supports learner success. I design didactic methodologies, learning materials, and deliver training programs in person and virtually. With a background in audiovisual production and institutional communication, I bring a clear, ethical, and innovative approach to corporate and educational environments.…I am an Educator and Communication Specialist focused on financial process training and customer service excellence. I translate complex procedures into practical, engaging content that supports learner success. I design didactic methodologies, learning materials, and deliver training programs in person and virtually. With a background in audiovisual production and institutional communication, I bring a clear, ethical, and innovative approach to corporate and educational environments.

Andrés Álvarez

Content Producer, Video Editor, Content Designer, +5

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I am an Educator and Communication Specialist focused on financial process training and customer service excellence. I translate complex procedures into practical, engaging content that supports learner success. I design didactic methodologies, learning materials, and deliver training programs in person and virtually. With a background in audiovisual production and institutional communication, I bring a clear, ethical, and innovative approach to corporate and educational environments.…I am an Educator and Communication Specialist focused on financial process training and customer service excellence. I translate complex procedures into practical, engaging content that supports learner success. I design didactic methodologies, learning materials, and deliver training programs in person and virtually. With a background in audiovisual production and institutional communication, I bring a clear, ethical, and innovative approach to corporate and educational environments.

Available to hire

I am an Educator and Communication Specialist focused on financial process training and customer service excellence. I translate complex procedures into practical, engaging content that supports learner success.

I design didactic methodologies, learning materials, and deliver training programs in person and virtually. With a background in audiovisual production and institutional communication, I bring a clear, ethical, and innovative approach to corporate and educational environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

German

Intermediate

Work Experience

Formador at GXC Inbound Diners Club

December 1, 2023 - Present

Capacitación a nuevos ingresos y personal activo en atención telefónica Inbound. Formación en procesos operativos, protocolos de atención, validación de datos y manejo de sistemas (AS/400 y PeopleSoft). Creación de materiales didácticos y acompañamiento en capacitación en el puesto de trabajo (OTJ). Refuerzo de competencias comunicativas y habilidades interpersonales.

Asesor Comercial at Go for Customer

December 1, 2022 - Present

Orientación y formación a clientes sobre el uso, beneficios y condiciones de productos financieros. Enseñanza de procesos de contratación y fidelización de clientes mediante técnicas de comunicación efectiva.

Conductor de Programa Radial at Radio Católica de Riobamba

June 1, 2017 - October 18, 2025

Producción y conducción de programas radiales con contenido educativo y comunitario. Fomento de la formación en valores y educación social a través de espacios radiales interactivos.

Voluntariado at Iglesia Católica de San Francisco / Orden Franciscana del Ecuador

January 1, 2017 - October 18, 2025

Coordinación pastoral juvenil, desarrollando talleres y actividades formativas para jóvenes y comunidades. Diseño y ejecución de programas de formación en valores, liderazgo y desarrollo personal.

Editor y Productor de Videos at McProductions

January 1, 2022 - October 18, 2025

Edición y producción de videos; desarrollo de contenidos educativos y de comunicación social para distintas audiencias.

Community Manager at Dermonova

January 1, 2022 - October 18, 2025

Gestión de comunidades en redes sociales, creación de contenidos y estrategias de comunicación digital para marca.

Servicio al Cliente at Hotel Hilton Colón

January 1, 2017 - October 18, 2025

Atención al cliente en hotelería, soporte a huéspedes y gestión de requerimientos para garantizar experiencia de servicio.

Asistente de Ventas at Genpetroserv

January 1, 2019 - October 18, 2025

Asistencia comercial, apoyo a ventas y atención al cliente en entorno de servicios.

Financial Process & Customer Service Trainer at GXC Inbound Diners Club Ecuador

December 1, 2023 - Present

Deliver structured training programs for inbound customer service agents in financial processes and call handling protocols. Design instructional methodologies to simplify operational and financial procedures. Teach internal systems such as AS/400 and PeopleSoft (Vista 360). Create interactive learning materials and performance assessments. Conduct On-the-Job (OTJ) coaching and skill evaluations. Facilitate group learning for young adult audiences.

Sales Advisor at Go for Customer

December 1, 2022 - Present

Customer profiling and acquisition of Diners Club credit card holders. Managed CRM processes and identity verification during application stages.

Financial Process & Customer Service Trainer at GXC Inbound Diners Club Ecuador

December 1, 2023 - Present

Delivers structured training programs for inbound customer service agents in financial processes and call handling protocols. Designs instructional methodologies to simplify operational and financial procedures. Teaches internal systems such as AS/400 and PeopleSoft (Vista 360). Creates interactive learning materials and performance assessments. Conducts On-the-Job coaching and skill evaluations. Facilitates group learning for young adult audiences.

Sales Advisor at Go for Customer

December 1, 2022 - Present

Profiles customers and supports acquisition of Diners Club credit card holders. Manages CRM processes and identity verification during application stages.