Available to hire
I am an IT and customer-focused professional with a background in helpdesk support, market research, and stakeholder engagement. I pride myself on clear communication, problem solving, and delivering reliable outcomes in fast-paced environments. Having lived and worked abroad, I am fluent in German and English and enjoy bringing a collaborative, proactive approach to projects and teams.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
German
Fluent
Work Experience
Freelance Market Research, Sales and Recruitment at Remote / Various Clients
April 1, 2025 - December 1, 2025Engaged in short-term projects across healthcare, dental recruitment and market research. Led employer engagement, identified staffing needs, conducted proactive outreach, and generated qualified leads through outbound outreach and campaigns.
Sales & Recruitment Consultant
April 1, 2025 - December 31, 2025Engaged in multiple short-term contracts across market research, sales and recruitment; built client and candidate relationships and generated leads.
Service Desk Agent - IT at Kyocera Document Solutions
December 1, 2022 - February 28, 2025Created IT tickets, troubleshot issues, escalated to appropriate departments, and logged interactions to support end users and improve service desk efficiency.
Legal Document Reviewer
October 1, 2021 - November 30, 2021Contracting role performing legal document review, analyzing usefulness and relevance, and working independently under target deadlines.
German Document Reviewer at Integreon
August 1, 2021 - September 30, 2021Bilingual document review and translation, independent high-volume casework; contributed to quality and timely delivery of review outputs.
German Document Reviewer at Integreon
August 1, 2021 - September 30, 2021Bilingual (German–English) document review and translation; managed tickets and quality through Relativity; supported timely resolution and maintained high accuracy and productivity.
German-speaking Document Reviewer at Integreon
August 1, 2021 - September 30, 2021Short-term remote project translating documents English↔German and analyzing content for relevance, with high-volume throughput and use of Relativity.
Legal Reviewer at UnitedLex
June 1, 2021 - November 30, 2021Remote short-term project performing legal document review, assessing relevance and usefulness, and meeting daily targets (e.g., 120 documents/day).
German Paralegal at Freshfields Bruckhaus Deringer
April 1, 2021 - August 1, 2021Bilingual German-language support for legal tasks; managed document review workflows and high-volume casework using Relativity.
German-speaking Paralegal at Freshfields Bruckhaus Deringer
April 1, 2021 - August 31, 2021Paralegal supporting document review in English and German; evaluated relevance and importance under tight deadlines; worked independently.
Operational Specialist at IQVIA
February 1, 2021 - April 30, 2021Receiving and documenting calls, chats, faxes and emails from external customers; summarising vital information and investigating adverse events and product quality data.
iOS German Advisor at Teleperformance
January 1, 2020 - July 1, 2020German-language customer support for iOS product issues; troubleshooting and guidance; documented interactions and insights in internal systems.
IOS German Advisor at Teleperformance, Athens
January 1, 2020 - July 31, 2020German-speaking advisor handling incoming requests; triaged inquiries; resolved issues using IT and Apple product knowledge; provided guidance on billing and policies.
Volunteer/Support Worker at Saheli, Asian Women’s Refugee
February 1, 2019 - July 31, 2019Provided refuge accommodation, safety, counselling and practical support to women and children; maintained confidentiality and coordinated with staff to resolve operational issues.
Education
LLM Master’s in Law at Manchester Metropolitan University
September 1, 2018 - January 1, 2019LLB Honours in Law at Manchester Metropolitan University
September 1, 2015 - January 1, 2018A-Levels in German, Law, Religious Studies at Hyde Clarendon College
September 1, 2013 - January 1, 2015General Education/Diploma at Whalley Range High School for Girls
January 1, 2008 - January 1, 2013LLM - Master’s in Law at Manchester Metropolitan University
September 1, 2018 - September 1, 2019LLB Hon - Law at Manchester Metropolitan University
September 1, 2015 - May 1, 2018A-levels in German, Law and Religious Studies at Hyde Clarendon College
September 1, 2013 - June 1, 2015Whalley Range High School for Girls at Whalley Range High School for Girls
September 1, 2008 - June 1, 2013Qualifications
LLM - Master’s in Law
September 1, 2018 - September 1, 2019LLB Hon - Law
September 1, 2015 - May 1, 2018A-levels in German, Law and Religious Studies
September 1, 2013 - June 1, 2015Industry Experience
Professional Services, Software & Internet, Non-Profit Organization, Healthcare, Education, Telecommunications
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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