Petra Trimcic

On-demand platform for food, grocery, and retail deliveries. Courier & Customer Support: Provided real-time assistance to couriers and customers, resolving delivery and technical issues across multiple channels (chat, email, and calls). Operational Coordination: Collaborated closely with dispatch and logistics teams to ensure smooth delivery flow and timely problem resolution. Process Improvement: Identified recurring issues and proposed actionable solutions to improve efficiency and user experience. Team Collaboration: Worked within a fast-paced support team, coordinating daily updates and sharing insights to optimize response accuracy and consistency. Quality & Performance: Maintained service-level standards and achieved high satisfaction scores through proactive communication and detailed follow-up.

Fleet Recruitment & Onboarding: Expertly attracting, vetting, and training new couriers to build a robust delivery network. Courier Engagement & Retention: Effectively managing incentives, swiftly resolving issues, and fostering rider satisfaction for high retention rates. Performance Monitoring: Diligently tracking courier efficiency, delivery times, and service quality to uphold high standards. Logistics Optimization: Strategically ensuring optimal courier availability across various locations to align with demand. Operational Efficiency: Implementing process improvements to minimize delays, cancellations, and service disruptions. Cross-Functional Collaboration: Partnering with marketing, customer support, and restaurant teams to ensure seamless delivery operations.

Administrative support internship providing general office assistance, data entry, scheduling, and coordination tasks.