Available to hire
I am passionate about service excellence, continuous improvement, and helping teams manage change. I thrive when working with diverse groups and can deliver value quickly.
With extensive leadership experience across hospitality, education, and safety/compliance, I design admin solutions, recruit and train staff, and drive efficiency. I enjoy turning complex challenges into simple, scalable processes.
Experience Level
Language
English
Fluent
Work Experience
HSEQ ADVISOR at DHMC
December 1, 2024 - December 1, 2024Support to a wide range of subcontractors on workplace health and safety best practice, onboarding HSEQ inductions, site audits, risk assessments, corrective actions, supplier policy implementation, HSEQ compliance advisory to project managers, incident investigation, and monthly reporting.
NIGHT MANAGER at Larnach Castle
March 1, 2023 - March 1, 2023Oversee accommodation for in-house guests, end-of-day accounts, reservations, meal service delivery, and tailored private evening events, delivering a boutique, personalized guest experience and staff leadership.
ASSISTANT MANAGER at Pullman & Mercure Hotel, Brisbane (Accor Hotels)
January 1, 2016 - January 1, 2016Responsible for hotel operations on behalf of the General Manager in a 24-hour, 438-room site; achievements include systemizing supervisor and staff training, developing SOPs for Rooms Division, and improving Guest Loyalty data processes.
GENERAL MANAGER at New Zealand Welding School (NZWS)
January 1, 2009 - January 1, 2009Led a specialist training provider through financial, operational, and HR challenges; implemented monthly financial reporting and a tightened chart of accounts, and restructured course delivery and administration.
DIRECTOR OF ACADEMIC QUALITY AND DEVELOPMENT at New Zealand Management Academies (NZMA)
January 1, 2005 - January 1, 2005Oversaw government funding applications, qualification accreditation, quality compliance, audits, Student Registry management, stakeholder engagement, and tutor training; supported expansion into international student market.
BRANCH MANAGER at New Zealand Hospitality Management Academy (NZHMA)
January 1, 2001 - January 1, 2001Developed and delivered National Certificate in Tourism Level 3 and National Diploma in Hospitality Management Level 5; led branch operations and staff development.
FRONT OFFICE MANAGER at Hyatt Regency Hotel
January 1, 1998 - January 1, 1998Front office leadership in a major hotel environment, ensuring guest satisfaction and smooth operations.
EXECUTIVE ASSISTANT MANAGER at A-Line Hotel
January 1, 1996 - January 1, 1996Assisted General Manager with daily operations and administrative management at a Queenstown property.
Education
National Certificate in Tourism Level 3 at New Zealand Hospitality Management Academy
January 11, 2030 - November 9, 2025National Diploma in Hospitality Management Level 5 at New Zealand Hospitality Management Academy
January 11, 2030 - November 9, 2025Qualifications
Occupational Health and Safety Incident Investigation
January 11, 2030 - November 9, 2025Apply Health and Safety Risk Assessment to a Job Role
January 11, 2030 - November 9, 2025Demonstrate Knowledge of Workplace Health and Safety Requirements
January 11, 2030 - November 9, 2025NZIM Accounting for Non-Accounting Supervisors
January 11, 2030 - November 9, 2025Certificate IV in Training and Assessment
January 11, 2030 - November 9, 2025Train the Trainer
January 11, 2030 - November 9, 2025Industry Experience
Travel & Hospitality, Education, Professional Services, Other
Experience Level
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