Nordea Bank

Introducing design culture and strategy as part of an agile transformation process.

Always close at hand
Our first conversation with Nordea was about UX Design. By the time we finished the project, we had reinspired their internal design team, encouraged a new design culture within personal banking, and introduced design thinking into their new development-led agile ways of working.

Working with the digital banking teams at Nordea was truly wonderful for us. As a general rule, we are not accustomed to working with large corporations, however after an initial conversation with their Head of Customer Experience, we were so inspired we jumped on a flight to Copenhagen.

We worked with their internal teams across various locations including Copenhagen, Stockholm, Helsinki, and the rather chilly town of Oulu (northern Finland… very cold). We quickly helped establish a new design team in Copenhagen with their internal teams, helping to re-establish the web-first corporate banking design team in Denmark. That enabled us to focus on personal banking, prioritising a mobile app focus, out of their Finland offices in Helsinki and Oulu.

We promptly set about laying a foundation of collaboration, inclusivity, creativity and integrity into the design team, encouraging a new design culture, and reintroducing the design side of the business to the rest of digital banking. We worked with their internal designers as well as established consultants to integrate with development feature teams, while also remaining true to our new design culture. At a higher level, we worked actively across all feature teams, ensuring quality and consistency was in place across the entirety of the personal banking mobile app, as well as proactively working on new innovative prototypes for the future of digital banking.

We absolutely adored working with the team at Nordea, and relish the opportunity to work with them again. We are proud to call them our friends.

#productdesign #ux #ui #prototype #app #software