Phu Trieu

Developed and launched an AI chatbot from scratch to ingest and engage leads. Modernized an internal SMS messaging application with AI-powered automatic replies, suggested replies, and automated lead nurturing. Built a call-analysis application that scores customer calls against a defined rubric. Delivered the work as an individual contributor using C#, Node.js, TypeScript, HTML/CSS, Docker, Kubernetes, microservices, and event-driven architecture.

Led two development teams (3–4 engineers each) supporting LoopNet.com and LoopLink, a white-label search and listing platform for brokers. Partnered with Product Management to refine requirements, prioritize backlog items, and plan predictable sprint deliverables. Provided technical mentorship and career guidance to direct reports and summer interns. Designed scalable systems and guided architectural decisions for long-term maintainability, including leading platform deployment to the EU region for international expansion.

Managed a team of 7 developers and 3 QA engineers delivering features for the company’s Point of Sale application. Partnered with business and product teams to define requirements and refine sprint processes to support delivery. Coordinated with multiple engineering groups and business units to deliver features across platforms. Led the design and implementation of an event-driven campaign management system that assigned leads to campaigns, and implemented a shared .NET Core Do Not Solicit service used across teams. Extended legacy applications through new .NET Core APIs to deliver revenue-supporting features.