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Hello, I’m Rafaela Pinto,a administrative, research and customer operations professional with hands-on experience in public administration, documentation, client service and project support. I excel at turning complex information into clear processes, supporting teams to stay organized and responsive across local associations, census projects and educational initiatives. I hold a Bachelor's degree in Anthropology and am currently pursuing a Master's in Forensic Anthropology. I’ve also completed training in digital marketing, event organisation, online teaching and customer-facing operations. I’m open to international and remote opportunities in administration, customer support, operations, research assistance, coordination, and back-office work.…Hello, I’m Rafaela Pinto,a administrative, research and customer operations professional with hands-on experience in public administration, documentation, client service and project support. I excel at turning complex information into clear processes, supporting teams to stay organized and responsive across local associations, census projects and educational initiatives. I hold a Bachelor's degree in Anthropology and am currently pursuing a Master's in Forensic Anthropology. I’ve also completed training in digital marketing, event organisation, online teaching and customer-facing operations. I’m open to international and remote opportunities in administration, customer support, operations, research assistance, coordination, and back-office work.

Rafaela

Graphic Designer, Content Creator, Content Designer, +2

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Hello, I’m Rafaela Pinto,a administrative, research and customer operations professional with hands-on experience in public administration, documentation, client service and project support. I excel at turning complex information into clear processes, supporting teams to stay organized and responsive across local associations, census projects and educational initiatives. I hold a Bachelor's degree in Anthropology and am currently pursuing a Master's in Forensic Anthropology. I’ve also completed training in digital marketing, event organisation, online teaching and customer-facing operations. I’m open to international and remote opportunities in administration, customer support, operations, research assistance, coordination, and back-office work.…Hello, I’m Rafaela Pinto,a administrative, research and customer operations professional with hands-on experience in public administration, documentation, client service and project support. I excel at turning complex information into clear processes, supporting teams to stay organized and responsive across local associations, census projects and educational initiatives. I hold a Bachelor's degree in Anthropology and am currently pursuing a Master's in Forensic Anthropology. I’ve also completed training in digital marketing, event organisation, online teaching and customer-facing operations. I’m open to international and remote opportunities in administration, customer support, operations, research assistance, coordination, and back-office work.

Available to hire

Hello, I’m Rafaela Pinto,a administrative, research and customer operations professional with hands-on experience in public administration, documentation, client service and project support. I excel at turning complex information into clear processes, supporting teams to stay organized and responsive across local associations, census projects and educational initiatives.

I hold a Bachelor’s degree in Anthropology and am currently pursuing a Master’s in Forensic Anthropology. I’ve also completed training in digital marketing, event organisation, online teaching and customer-facing operations. I’m open to international and remote opportunities in administration, customer support, operations, research assistance, coordination, and back-office work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Research Intern in Social Studies at CRIA - Centre for Research in Anthropology

July 1, 2019 - October 1, 2019

Conducted desk and field research on Rwandan society, culture and history using ethnographic methods and qualitative interviews. Applied social anthropology frameworks to analyse social structures, power relations, cultural identities and belief systems. Contributed to research related to the 1994 Rwandan genocide, including victim identification, exhumation analysis and reconstruction of historical narratives. Prepared research reports, academic content and educational materials supporting awareness, justice and human-rights discussions.

Administrative and Communication Coordinator at ARCAR - Recreational and Cultural Association of Ruivais

November 1, 2017 - Present

Prepare administrative documents, financial reports and project drafts while supporting planning and organisational activities. Support communication, community initiatives, event promotion and fundraising logistics for a local association. Contribute to project development and coordination of local cultural and recreational activities.

Enumerator (Census 2021) at Statistics Portugal (INE) Ferreiros de Tendais / Cinfães

March 1, 2021 - August 1, 2021

Collected demographic and household data through in-person interviews, ensuring accuracy, consistency and confidentiality. Planned field routes efficiently, met collection targets and maintained regular progress reporting with supervisors. Handled reluctant or unavailable respondents diplomatically and resolved fieldwork issues in real time.

Administrative Assistant at Parish Council of Ferreiros de Tendais

October 1, 2013 - October 1, 2024

Provided front-office support, correspondence handling, document issuance and day-to-day administrative assistance. Supported minutes, budgets, municipal documentation, records organisation and local-government processes. Assisted with events, public communication and logistical tasks involving direct contact with the local population.

Customer Support Representative at Adecco / Transcom Portugal

January 1, 2022 - March 1, 2022

Handled customer enquiries and problem solving through phone, email, online chat and direct support channels. Registered interactions in CRM-style systems, followed up on requests and maintained service quality standards. Supported product and service communication with a focus on clear guidance and issue resolution.

Commercial Manager at Heading / NOS Portugal

April 1, 2022 - June 1, 2022

Supported commercial strategy, market analysis, proposal development and customer relationship management. Contributed to sales support, negotiation preparation, performance monitoring and new-business development.