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Senior IT Delivery Leader with 25+ years of experience leading mission-critical enterprise programs, especially in IAM, managed services, and digital transformation. I’m known for strong program governance, financial control (budgeting, forecasting, cost management), and delivering outcomes across banking, insurance, and public sector environments. I translate business needs into actionable product and delivery plans—driving requirements management, stakeholder alignment, SLA/KPI performance, and full commercial ownership (P&L). I also bring hands-on experience in AI-driven transformation, workflow automation, and Generative AI initiatives to improve operations and customer/user value.…Senior IT Delivery Leader with 25+ years of experience leading mission-critical enterprise programs, especially in IAM, managed services, and digital transformation. I’m known for strong program governance, financial control (budgeting, forecasting, cost management), and delivering outcomes across banking, insurance, and public sector environments. I translate business needs into actionable product and delivery plans—driving requirements management, stakeholder alignment, SLA/KPI performance, and full commercial ownership (P&L). I also bring hands-on experience in AI-driven transformation, workflow automation, and Generative AI initiatives to improve operations and customer/user value.

PIRANAVAM GANDHI

Project Manager, Software Engineer, Web Developer

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Senior IT Delivery Leader with 25+ years of experience leading mission-critical enterprise programs, especially in IAM, managed services, and digital transformation. I’m known for strong program governance, financial control (budgeting, forecasting, cost management), and delivering outcomes across banking, insurance, and public sector environments. I translate business needs into actionable product and delivery plans—driving requirements management, stakeholder alignment, SLA/KPI performance, and full commercial ownership (P&L). I also bring hands-on experience in AI-driven transformation, workflow automation, and Generative AI initiatives to improve operations and customer/user value.…Senior IT Delivery Leader with 25+ years of experience leading mission-critical enterprise programs, especially in IAM, managed services, and digital transformation. I’m known for strong program governance, financial control (budgeting, forecasting, cost management), and delivering outcomes across banking, insurance, and public sector environments. I translate business needs into actionable product and delivery plans—driving requirements management, stakeholder alignment, SLA/KPI performance, and full commercial ownership (P&L). I also bring hands-on experience in AI-driven transformation, workflow automation, and Generative AI initiatives to improve operations and customer/user value.

Available to hire

Senior IT Delivery Leader with 25+ years of experience leading mission-critical enterprise programs, especially in IAM, managed services, and digital transformation. I’m known for strong program governance, financial control (budgeting, forecasting, cost management), and delivering outcomes across banking, insurance, and public sector environments.

I translate business needs into actionable product and delivery plans—driving requirements management, stakeholder alignment, SLA/KPI performance, and full commercial ownership (P&L). I also bring hands-on experience in AI-driven transformation, workflow automation, and Generative AI initiatives to improve operations and customer/user value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Program Manager | Deep Identity Pte Ltd at Deep Identity Pte Ltd

February 1, 2024 - Present

End-to-end IAM program delivery for public sector and regulated clients. Established governance frameworks and led cross-functional teams. Managed program P&L, contracts, and commercial performance, including resource allocation across managed services delivery. Ensured SLA adherence and delivery governance across stakeholders.

Service Delivery Manager at Tech Mahindra Ltd

October 1, 2023 - February 1, 2024

Led public sector digital transformation engagements with accountable delivery against KPIs and SLAs. Managed requirements elicitation, user story definition, backlog refinement, stakeholder engagement, and acceptance criteria management. Ensured compliance with GovTech governance and release processes while leading Agile delivery teams.

Head of Delivery at 360F(Singapore) Pte Ltd

January 1, 2023 - May 1, 2023

Led a regional delivery organization covering product and enterprise implementations, supporting revenue growth through delivery-led presales. Built a high-performance team delivering multiple streams, including AI-driven workflow implementation. Led requirements elicitation, user story definition, backlog refinement, stakeholder engagement, and acceptance criteria management. Managed SaaS product delivery for the region.

Delivery Manager – Professional Services (APAC) at Micro Focus Software Pte Ltd

March 1, 2021 - January 1, 2023

Owned APAC professional services delivery with P&L accountability. Managed and grew the professional services team across skills, including resource management. Defined KPIs and training programs, and supported customer relationship/success management. Also contributed to sales lead management for professional services with top-tier clients.

Senior Program Manager at Nucleus Software Services Pte Ltd

January 1, 2020 - February 1, 2021

Led managed services including L3 support and project delivery. Managed delivery for credit cards and loan origination systems, including secured and unsecured loan processing systems. Delivered integration with bank finance systems using APIs.

Senior Manager – Program Delivery at DXC Technology Pte Ltd

May 1, 2013 - January 1, 2020

Delivered multi-country insurance transformation programs up to USD 15M. Led full SDLC across regional projects, including user requirement workshops across the region to produce BRDs. Managed stakeholder workshops and expectations, owned P&L for portfolio and programs, and managed SaaS product delivery. Drove digital transformation across insurance front-end to GL processing and interfaced CRM and finance systems with insurance back-end systems.

Program Manager at Mercer Consulting Pte Ltd

September 1, 2010 - May 1, 2013

Managed regional benefits platform delivery and roadmap execution. Produced BRDs from product roadmap and client requirements. Partnered with product owners to understand requirements and support onboarding and platform maintenance for tenants of the benefits platform.

Regional Project Manager at MSG Systems Pte Ltd

May 1, 2007 - September 1, 2010

Managed full SDLC cycle and led all SDLC phases of a reinsurance system across Southeast Asia. Ran user requirement workshops to produce BRD documentation. Led UAT and supported go-live preparation.

Regional IT Manager at Tokio Marine Asia Insurance Pte Ltd

October 1, 2004 - April 1, 2007

Managed regional IT delivery and enterprise insurance system rollouts across APAC. Provided regional resource management for projects and implementations, and managed project/program budgets for regional rollouts.

Regional IT Manager at Allianz Insurance Management Asia Pacific Pte Ltd

March 1, 2001 - October 1, 2004

Led enterprise insurance system implementations across APAC. Led and facilitated OPEX workshops on requirement mapping and enhancements. Managed project/program budgets for regional implementations.