Available to hire
Hello! I’m Priscila Mueller, a Remote Support & Content Operations Assistant with solid experience supporting online courses, SaaS platforms and digital products. I excel at async email-based support, onboarding materials, content updates, usability testing and cross-team communication to keep projects moving smoothly.
I am reliable, detail-oriented, and thrive in remote, fast-paced environments where clarity and consistency are essential. I enjoy turning complex tasks into clear instructions, improving processes, and helping customers and learners succeed.
Skills
Experience Level
Expert
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Japanese
Beginner
Work Experience
Customer Service Assistant at Kofu Food Village (Izakaya)
August 1, 2025 - PresentCustomer-facing role requiring accuracy, speed and reliability. Daily communication with customers and staff in English and basic Japanese. Routine-based operational work following Japanese workplace standards.
Education Support & Content Assistant (Freelance)
January 1, 2021 - January 1, 2024Supported beginner students through structured lessons and step-by-step guidance. Created instructional content (videos and written materials) for learning support. Provided ongoing student support via online communication. Organized and updated course content and learning materials.
Independent Sewing Instructor (Online & In-Person)
January 1, 2021 - January 1, 2024Provided beginner sewing instruction, online and in-person. Created instructional content (videos and written materials) and offered ongoing student support.
Content & Operations Assistant – SaaS (E-commerce Tools) at Empreender | Soluções para Ecommerce
May 1, 2023 - May 1, 2024Created video tutorials and onboarding materials for SaaS products. Tested new functionalities and reported usability issues and bugs. Produced internal onboarding videos for new team members. Helped reduce customer support tickets through clear educational content.
Operations & Administrative Assistant at Ichimon Restaurante
February 1, 2022 - September 1, 2022Implemented inventory and stock control processes. Assisted with pricing review and basic financial tracking. Organized cash flow records and daily operational routines. Managed social media content and menu updates.
Customer Support Intern at EADBOX (HeroSpark)
March 1, 2016 - March 1, 2018Handled customer support tickets via Zendesk. Assisted users with platform access and basic training.
Customer Success Manager at EADBOX (HeroSpark)
March 1, 2018 - February 1, 2019Supported clients during onboarding and learning phases. Provided clear, empathetic and accurate customer communication.
Corporate Education Analyst at EADBOX (HeroSpark)
February 1, 2019 - June 1, 2019Created and reviewed internal training and onboarding materials. Reviewed educational articles for clarity, accuracy and consistency.
Education
Fashion Designer Certificate at Maximus Escola de Moda
January 1, 2022 - January 1, 2023Bachelor Degree in Computer Information Systems at Universidade Tecnológica Federal do Paraná - UTFPR
January 1, 2012 - January 1, 2018Qualifications
Fashion Designer Certificate
January 1, 2022 - January 1, 2023Bachelor Degree in Computer Information Systems
January 1, 2012 - January 1, 2018Industry Experience
Education, Software & Internet, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
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