Priscila Mueller
Hello! I’m Priscila Mueller, a Remote Support & Content Operations Assistant with solid experience supporting online courses, SaaS platforms and digital products.
About
Hello! I’m Priscila Mueller, a Remote Support & Content Operations Assistant with solid experience supporting online courses, SaaS platforms and digital products. I excel at async email-based support, onboarding materials, content updates, usability testing and cross-team communication to keep projects moving smoothly.
I am reliable, detail-oriented, and thrive in remote, fast-paced environments where clarity and consistency are essential. I enjoy turning complex tasks into clear instructions, improving processes, and helping customers and learners succeed.
- 7 years' experience
- Joined March 2026
Skills· 1
Languages
- PortugueseFluent
- EnglishFluent
- Spanish; CastilianIntermediate
- JapaneseBeginner
Industry experience
- Education
- Software & Internet
- Professional Services
- Media & Entertainment
Work experience· 8 roles
Customer-facing role requiring accuracy, speed and reliability. Daily communication with customers and staff in English and basic Japanese. Routine-based operational work following Japanese workplace standards.
Created video tutorials and onboarding materials for SaaS products. Tested new functionalities and reported usability issues and bugs. Produced internal onboarding videos for new team members. Helped reduce customer support tickets through clear educational content.
Implemented inventory and stock control processes. Assisted with pricing review and basic financial tracking. Organized cash flow records and daily operational routines. Managed social media content and menu updates.
Education
Certifications and awards
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