Available to hire
I am a results-driven Administrative and IT Support Specialist with over 3 years of hands-on experience in streamlining office operations, optimizing IT systems, and reducing inefficiencies. I thrive in fast-paced environments where my blend of administrative coordination and technical troubleshooting helps teams deliver reliable services.
I excel at balancing front-line customer support, inventory management, and network troubleshooting with proactive problem-solving. My experience spans front desk operations, hardware/software maintenance, and security-conscious IT practices, enabling me to boost productivity and service delivery across organizations.
Experience Level
Expert
Expert
Language
English
Fluent
Swahili
Advanced
Work Experience
Office Administrator at Smart Agriproducts Export Company Ltd
May 1, 2025 - October 2, 2025Improved stock tracking accuracy by 35% through daily digital records and monthly audits; managed front desk operations, internal communication, and document filing systems; coordinated inventory logistics, reducing loading/offloading delays by 25%; enforced FIFO cold store procedures and monitored temperatures to extend product shelf life; handled procurement and supply restocking to eliminate office downtime.
ICT Intern at Kenya Airport Parking Services
August 1, 2022 - October 2, 2025Diagnosed and resolved hardware/software issues, reducing downtime by 20%; repaired mechatronic components, improving system efficiency by 15%; maintained CCTV systems and handled basic network troubleshooting; provided user support and real-time solutions for staff technical issues.
IT Attaché at Agriculture and Food Authority
July 1, 2021 - October 2, 2025Resolved hardware/software faults using diagnostics and regular updates; configured computers and network devices, minimizing disruptions; conducted equipment safety checks to ensure compliance; assisted senior IT staff with troubleshooting and network repairs.
Office Administrator at Smart Agriproducts Export Company Ltd
May 1, 2025 - October 2, 2025Improved stock tracking accuracy by 35% through digital record-keeping and monthly audits. Coordinated inventory logistics, reducing delays by 25%. Streamlined procurement and supply management to eliminate downtime. Oversaw front desk operations and internal communication. Enforced FIFO cold store standards, extending product shelf life.
ICT Intern at Kenya Airport Parking Services
August 1, 2022 - October 2, 2025Diagnosed and resolved technical issues, reducing system downtime by 20%. Repaired mechatronic components, improving efficiency by 15%. Maintained CCTV systems and network troubleshooting. Provided user IT support, ensuring smooth daily operations.
IT Attaché at Agriculture and Food Authority
July 1, 2021 - October 2, 2025Supported hardware/software troubleshooting to minimize disruptions. Configured IT systems and performed safety checks. Assisted senior IT staff with system maintenance and repairs.
Office Administrator at Smart Agriproducts Export Company Ltd
May 31, 2025 - October 2, 2025Improved stock tracking accuracy by 35% through digital record-keeping and monthly audits. Coordinated inventory logistics, reducing delays by 25%. Streamlined procurement and supply management to eliminate downtime. Oversaw front desk operations and internal communication. Enforced FIFO cold store standards, extending product shelf life.
ICT Intern at Kenya Airport Parking Services
August 31, 2022 - October 2, 2025Diagnosed and resolved technical issues, reducing system downtime by 20%. Repaired mechatronic components, improving efficiency by 15%. Maintained CCTV systems and performed network troubleshooting. Provided user IT support, ensuring smooth daily operations.
IT Attaché at Agriculture and Food Authority
July 31, 2021 - October 2, 2025Supported hardware/software troubleshooting to minimize disruptions. Configured IT systems and performed safety checks. Assisted senior IT staff with system maintenance and repairs.
Education
Diploma in Business and Information Technology at The Co-operative University of Kenya
May 1, 2019 - April 1, 2021Diploma in Business and Information Technology at The Co-operative University of Kenya
January 1, 2019 - January 1, 2021Certificate in Information Technology at St. Bhakita Training Institute
January 1, 2019 - January 1, 2019Diploma in Business and Information Technology at The Co-operative University of Kenya
January 1, 2019 - January 1, 2021Certificate in Information Technology at St. Bhakita Training Institute
January 1, 2019 - January 1, 2019Qualifications
Virtual Assistant Certificate
January 1, 2024 - October 2, 2025CCNA (Cisco Certified Network Associate)
January 1, 2021 - October 2, 2025Certificate in Information Technology
January 1, 2019 - October 2, 2025Virtual Assistant Certificate – ALX
January 1, 2024 - October 2, 2025CCNA (Cisco Certified Network Associate) – JKUAT
January 1, 2021 - October 2, 2025Virtual Assistant Certificate
January 1, 2024 - October 2, 2025CCNA (Cisco Certified Network Associate)
January 1, 2021 - October 2, 2025Industry Experience
Software & Internet, Professional Services, Manufacturing, Consumer Goods, Computers & Electronics, Education, Telecommunications, Retail
Experience Level
Expert
Expert
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