Hi there! I’m Pooja Agarwal, a Customer Support Specialist with a proven track record of delivering exceptional service and technical resolution across voice, email, and live chat channels. I thrive on problem-solving, data-driven decisions, and building strong relationships with customers. I’ve consistently achieved high first-contact resolutions, mentored new team members, and collaborated with product teams to improve documentation and the self-service experience. Beyond support, I contribute to audio content for training AI models, including recording diverse voice samples for podcasts and ensuring confidentiality and compliance with data usage. I’m passionate about combining customer empathy with technical know-how to drive satisfaction and continuous improvement.…Hi there! I’m Pooja Agarwal, a Customer Support Specialist with a proven track record of delivering exceptional service and technical resolution across voice, email, and live chat channels. I thrive on problem-solving, data-driven decisions, and building strong relationships with customers. I’ve consistently achieved high first-contact resolutions, mentored new team members, and collaborated with product teams to improve documentation and the self-service experience. Beyond support, I contribute to audio content for training AI models, including recording diverse voice samples for podcasts and ensuring confidentiality and compliance with data usage. I’m passionate about combining customer empathy with technical know-how to drive satisfaction and continuous improvement.WWWW…