Quality Assurance Engineer & Scrum Master at Amazon Inc, Canada

Led QA and Scrum practices for 100+ high-quality partner provider launches for Amazon products, ensuring successful UAT adaptations under rapidly changing requirements and tight release deadlines. Developed and maintained automated regression test frameworks using Java and Selenium WebDriver, improving test execution time by 56% and enhancing test accuracy. Led the full defect lifecycle—creation, tracking, and triage—reducing defect turnaround by establishing priority-based triage structures that improved product delivery quality by 40%. Initiated and implemented a Scrum-based on-call system to identify root-cause analysis of defects, successfully resolving 37 recurring production issues through Agile practices. Optimized QA processes by facilitating effective communication with developers and stakeholders on requirements analysis and feature complexities, resulting in comprehensive process documentation and improved cross-functional collaboration. Conducted onboarding and fast-tra

Software Test Analyst & Scrum Master at Field Safe Solutions, Canada

Collaborated with developers, Program Managers, and Product Owners contributing to functional requirement analysis to develop QA artifacts like test plans and test cases, documenting them in JIRA and Confluence, enhancing project delivery time by 27%. Reviewed and provided sign-off on over 70 testing artifacts on Confluence, ensuring alignment with functional requirements and stakeholder expectations, while actively liaising with cross-functional teams to resolve discrepancies. Advocated product CX improvements for mobile application and web infrastructure, increasing customer satisfaction by 27% and receiving manager recognition.

Quality Assurance Analyst at City of Calgary, Canada

Automated over 15 desktop applications using UFT (Unified Functional Testing) for login/logout tests and user registration tests, reducing manual testing effort by 21% and improving test execution speed by 20%. Scripted and executed more than 40 API tests to validate status codes and response times of backend services using Postman, and collaborated with developers to review database queries ensuring alignment with requirements. Undertook ownership testing for more than 15 web and desktop applications, validating manual test results to ensure efficiency maintained at 51% for every Windows upgrade.

Software Test Engineer at SAP Labs Pvt Ltd, India

Awarded as the “Most Valuable Peer” in the QA Team. Documented test plans and automated regression, functional test cases for UX using Java and Selenium WebDriver, leading to a 33% reduction in common UX bugs across multiple browsers. Enhanced team productivity by integrating Jira and Confluence for tracking, reporting, and documenting test activities, improving communication and transparency within the team by 45%.

Quality Assurance Engineer & Scrum Master at Amazon Inc

Led 100+ high-quality partner provider launches and drove successful UAT adaptations under rapidly changing requirements and tight release deadlines. Developed and maintained automated regression test frameworks using Java and Selenium WebDriver, achieving 56% faster test execution and improved accuracy. Managed the full defect lifecycle with priority-based triage, reducing defect turnaround by 40%. Initiated a Scrum-based on-call system for root-cause analysis, resolving 37 recurring production issues. Optimized QA processes through cross-functional collaboration, producing 3 process documents that improved team coordination. Conducted onboarding and fast-track training, boosting team productivity by 33%.

Software Test Analyst & Scrum Master at Field Safe Solutions

Collaborated with Developers, Program Managers, and Product Owners to analyze functional requirements and produce QA artifacts (test plans, test cases) documented in JIRA and Confluence, improving project delivery time by 27%. Reviewed and signed off on over 70 testing artifacts, aligning with functional requirements and stakeholder expectations. Advocated CX improvements for mobile and web infrastructure, increasing customer satisfaction by 27%.

Quality Assurance Analyst at City of Calgary

Automated over 15 desktop applications using UFT (Unified Functional Testing) for login/logout and user registration tests, reducing manual testing effort by 21% and improving test execution speed by 20%. Scripted and executed more than 40 API tests to validate status codes and backend response times using Postman, collaborating with developers to ensure database queries align with requirements. Performed ownership testing for more than 15 web/desktop applications, maintaining efficiency at 51% through Windows upgrades.

Software Test Engineer at SAP Labs Pvt Ltd

Awarded Most Valuable Peer in the QA Team. Documented test plans and automated regression/functional UX test cases using Java and Selenium WebDriver, reducing common UX bugs across multiple browsers by 33%. Enhanced team productivity by integrating Jira and Confluence for tracking, reporting, and documentation of test activities, improving transparency by 45%.

Quality Assurance Engineer & Scrum Master at Amazon Inc.

Led end-to-end QA testing for 100+ partner/provider launches; achieved 92% UAT success rate under tight release timelines. Performed end-to-end manual testing across UI, API, and backend workflows, validating complex business scenarios and data flows. Facilitated 25+ requirement workshops with Product Owners, PMs, and developers to reduce ambiguity by 30%. Led defect triage with cross-functional teams, improving defect turnaround time and release confidence by 35%. Authored SOPs and QA process documents, enhancing cross-team collaboration and testing consistency. Facilitated Agile ceremonies, improving sprint velocity by 20-35% and onboarding productivity by 33% for new QA members.