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I’m a marketing and customer-focused professional with experience spanning insurance, healthcare-adjacent industries, and digital marketing operations across SEO, Google Ads, social media, and website optimization. I enjoy building strong client relationships, acting as a trusted point of contact, and turning customer needs into clear actions—whether it’s managing campaigns from planning to delivery or resolving complex issues quickly and professionally. Over my career, I’ve led digital strategy and lead generation efforts, managed CRM-driven reporting, and improved ROI and KPI performance through continuous optimization. I also bring strong communication and stakeholder management skills, coordinating teams and timelines, supporting internal development, and ensuring brand-consistent, customer-friendly outcomes that strengthen retention and service quality.…I’m a marketing and customer-focused professional with experience spanning insurance, healthcare-adjacent industries, and digital marketing operations across SEO, Google Ads, social media, and website optimization. I enjoy building strong client relationships, acting as a trusted point of contact, and turning customer needs into clear actions—whether it’s managing campaigns from planning to delivery or resolving complex issues quickly and professionally. Over my career, I’ve led digital strategy and lead generation efforts, managed CRM-driven reporting, and improved ROI and KPI performance through continuous optimization. I also bring strong communication and stakeholder management skills, coordinating teams and timelines, supporting internal development, and ensuring brand-consistent, customer-friendly outcomes that strengthen retention and service quality.

Pranavi Ponugoti

Digital Marketer, Marketing Analyst, Social Media Freelancer, +1

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I’m a marketing and customer-focused professional with experience spanning insurance, healthcare-adjacent industries, and digital marketing operations across SEO, Google Ads, social media, and website optimization. I enjoy building strong client relationships, acting as a trusted point of contact, and turning customer needs into clear actions—whether it’s managing campaigns from planning to delivery or resolving complex issues quickly and professionally. Over my career, I’ve led digital strategy and lead generation efforts, managed CRM-driven reporting, and improved ROI and KPI performance through continuous optimization. I also bring strong communication and stakeholder management skills, coordinating teams and timelines, supporting internal development, and ensuring brand-consistent, customer-friendly outcomes that strengthen retention and service quality.…I’m a marketing and customer-focused professional with experience spanning insurance, healthcare-adjacent industries, and digital marketing operations across SEO, Google Ads, social media, and website optimization. I enjoy building strong client relationships, acting as a trusted point of contact, and turning customer needs into clear actions—whether it’s managing campaigns from planning to delivery or resolving complex issues quickly and professionally. Over my career, I’ve led digital strategy and lead generation efforts, managed CRM-driven reporting, and improved ROI and KPI performance through continuous optimization. I also bring strong communication and stakeholder management skills, coordinating teams and timelines, supporting internal development, and ensuring brand-consistent, customer-friendly outcomes that strengthen retention and service quality.

Available to hire

I’m a marketing and customer-focused professional with experience spanning insurance, healthcare-adjacent industries, and digital marketing operations across SEO, Google Ads, social media, and website optimization. I enjoy building strong client relationships, acting as a trusted point of contact, and turning customer needs into clear actions—whether it’s managing campaigns from planning to delivery or resolving complex issues quickly and professionally.

Over my career, I’ve led digital strategy and lead generation efforts, managed CRM-driven reporting, and improved ROI and KPI performance through continuous optimization. I also bring strong communication and stakeholder management skills, coordinating teams and timelines, supporting internal development, and ensuring brand-consistent, customer-friendly outcomes that strengthen retention and service quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Niche Support Specialist at Suncorp Insurance

January 1, 2025 - Present

Provided personalized insurance advice and solutions to customers based on their needs. Managed policy sales, renewals, changes, cancellations, and general customer enquiries. Built strong customer relationships and delivered exceptional customer service while handling complaints and complex customer matters in compliance with Suncorp policies and regulations. Achieved sales, retention, service quality, and customer satisfaction KPIs.

Marketing and Communications Manager at Skyline Archon PVT LTD

December 20, 2023 - December 20, 2024

Built and maintained strong client relationships as the primary point of contact, managing customer support and engagement by resolving issues efficiently and improving customer satisfaction. Led marketing projects from planning through completion, coordinating teams, timelines, budgets, and deliverables. Managed client-related issues and crises to protect client trust and organizational reputation. Supported team development and contributed to client and market research, communications, branding, and continuous improvement initiatives.

Digital Account Manager at Hence Social

December 20, 2021 - December 20, 2023

Acted as the single point of contact between clients and internal teams, ensuring clear communication, timely delivery, and alignment with client objectives. Developed and implemented digital marketing strategies based on market trends, customer needs, and competitor analysis. Planned and managed SEO, social media, and paid advertising campaigns across client accounts, analyzing performance and optimizing spend to improve ROI and KPIs. Led digital marketing operations and team development including task management, recruitment, training, and performance management.

Head of Marketing & Sales Outreach Partner at Starfish Venture Partners

December 20, 2018 - November 20, 2021

Managed marketing for Starfish and its sports portfolio companies, as well as marketing department activities. Developed marketing strategy aligned to business objectives and planned/executed campaigns including corporate promotions and launches of new product lines. Built strategic partnerships with external parties such as media, stakeholders, and potential clients, producing valuable online content including editorial design and coordinating company and portfolio publications.

Marketing and Communications Associate at Freyr Solutions

December 20, 2017 - December 20, 2018

Developed and executed annual/monthly marketing strategies aligned with business goals using market, industry, and competitor insights. Owned and optimized integrated campaigns across SEO, social media, email, content, website, PR, events, and other channels. Created marketing and sales enablement content including presentations, brochures, case studies, white papers, videos, and infographics. Collaborated with internal and external teams to secure stakeholder buy-in and ensured successful execution. Leveraged CRM and lead data to measure campaign performance, improve engagement, and generate qualified leads with the business development team.

Digital Marketing Analyst at Thoughtfolks

August 1, 2017 - November 1, 2017

Digital Marketing Specialist at Uniconnect Overseas Education

September 1, 2014 - September 1, 2017

Performed SEO for multiple websites and handled SMM for them as well. Specialized in data mining, analyzed business developments, and monitored market trends. Coordinated and participated in promotional activities and trade shows.