Available to hire
I am a Master in Management student at Burgundy School of Business with a keen interest in brand strategy and performance-oriented communication.
I bring hands-on experience coordinating cross-functional teams, monitoring KPIs, and shaping structured reporting to support sales initiatives and brand visibility in fast-paced environments. I am motivated to contribute to product launches and sales enablement materials in a transforming, digital-forward organization.
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Advanced
Hindi
Fluent
Work Experience
Team Leader / Energizer at Air India
January 1, 2024 - December 31, 2025Managed a team of 15 agents, monitoring operational KPIs and performance dashboards. Increased productivity by 30% through performance measurement and corrective action plans.
Customer Support Agent at Lastminute.com
January 1, 2023 - December 31, 2023Managed high-volume customer interactions while ensuring data accuracy in CRM systems. Contributed to process standardization initiatives improving reporting reliability.
Education
Master in Management at Burgundy School of Business
January 1, 2025 - March 23, 2026Qualifications
Bachelor of Business Administration
January 1, 2022 - December 31, 2022Tourism & Hospitality (GPA 3.8)
January 11, 2030 - March 23, 2026Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment
Experience Level
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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