I am a remote technical support and content evaluation professional with over a decade of experience in accessibility services, online rating, search evaluation, and remote customer assistance. I have a strong track record of HIPAA-compliant handling of sensitive data, troubleshooting complex issues, and delivering accurate, quality-driven support in fast-paced digital environments. I am also a published author. My background includes hands-on technical work like PC building and repair, website navigation troubleshooting, and evaluating content for relevance and quality. I thrive on resolving challenges, maintaining high data accuracy, and collaborating with teams to improve user experiences across healthcare, software, and professional services projects.

Preston Anthony Roberts

I am a remote technical support and content evaluation professional with over a decade of experience in accessibility services, online rating, search evaluation, and remote customer assistance. I have a strong track record of HIPAA-compliant handling of sensitive data, troubleshooting complex issues, and delivering accurate, quality-driven support in fast-paced digital environments. I am also a published author. My background includes hands-on technical work like PC building and repair, website navigation troubleshooting, and evaluating content for relevance and quality. I thrive on resolving challenges, maintaining high data accuracy, and collaborating with teams to improve user experiences across healthcare, software, and professional services projects.

Available to hire

I am a remote technical support and content evaluation professional with over a decade of experience in accessibility services, online rating, search evaluation, and remote customer assistance. I have a strong track record of HIPAA-compliant handling of sensitive data, troubleshooting complex issues, and delivering accurate, quality-driven support in fast-paced digital environments. I am also a published author.

My background includes hands-on technical work like PC building and repair, website navigation troubleshooting, and evaluating content for relevance and quality. I thrive on resolving challenges, maintaining high data accuracy, and collaborating with teams to improve user experiences across healthcare, software, and professional services projects.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Language

English
Fluent

Work Experience

Visual Interpreter at Aira.io
September 1, 2025 - December 1, 2025
Provided real-time visual interpretation for blind and low-vision users. Assisted with technical troubleshooting, forms, and website navigation. Handled sensitive medical & financial data under strict HIPAA protocols. Delivered accurate support while meeting quality metrics.
Ads Rater at Telus International / Telus Digital
March 1, 2022 - May 1, 2025
Evaluated digital ad content for relevance and quality. Ensured compliance with platform guidelines using proprietary tools.
Search Engine Evaluator at Appen Global / RaterLabs
April 1, 2017 - September 1, 2020
Assessed web search results for intent alignment and quality.
Search Engine Evaluator at Leapforce
December 1, 2015 - October 1, 2017
Performed relevance evaluations supporting search engine optimization.
Customer Service Representative & Delivery Driver at Domino’s Pizza (Katy, TX)
June 1, 2011 - April 1, 2014
Processed high-volume orders, maintained product quality, resolved issues.
Freelance PC Builder / Network Technician at Self-Employed
August 1, 2002 - October 1, 2010
Built custom PCs, configured networks, performed upgrades and repairs.

Education

Add your educational history here.

Qualifications

English 1301 Student of the Year
January 1, 2012 - January 1, 2013

Industry Experience

Healthcare, Software & Internet, Professional Services, Media & Entertainment, Education