I am a proactive Customer Support Specialist with over three years of experience working remotely in various fields, including SaaS, e-commerce, and AI projects. I excel at providing multichannel support and am always eager to learn and grow in my role, ensuring customer satisfaction through effective solutions. My passion for technology and emerging trends drives me to stay updated on blockchain and Web3 developments, allowing me to provide exceptional service in this dynamic landscape. In my current roles, I have consistently delivered high-quality support while fostering positive relationships with customers. I thrive in fast-paced environments and am dedicated to documenting resources that aid in customer self-service. My goal is to continue developing my skills and contributing to innovative projects that challenge traditional customer service models.

Igo Priscillia

I am a proactive Customer Support Specialist with over three years of experience working remotely in various fields, including SaaS, e-commerce, and AI projects. I excel at providing multichannel support and am always eager to learn and grow in my role, ensuring customer satisfaction through effective solutions. My passion for technology and emerging trends drives me to stay updated on blockchain and Web3 developments, allowing me to provide exceptional service in this dynamic landscape. In my current roles, I have consistently delivered high-quality support while fostering positive relationships with customers. I thrive in fast-paced environments and am dedicated to documenting resources that aid in customer self-service. My goal is to continue developing my skills and contributing to innovative projects that challenge traditional customer service models.

Available to hire

I am a proactive Customer Support Specialist with over three years of experience working remotely in various fields, including SaaS, e-commerce, and AI projects. I excel at providing multichannel support and am always eager to learn and grow in my role, ensuring customer satisfaction through effective solutions. My passion for technology and emerging trends drives me to stay updated on blockchain and Web3 developments, allowing me to provide exceptional service in this dynamic landscape.

In my current roles, I have consistently delivered high-quality support while fostering positive relationships with customers. I thrive in fast-paced environments and am dedicated to documenting resources that aid in customer self-service. My goal is to continue developing my skills and contributing to innovative projects that challenge traditional customer service models.

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Language

English
Fluent

Work Experience

Virtual Assistant & Customer Service Specialist at Self-Employed
October 1, 2022 - November 2, 2025
Delivered multichannel support via email, chat, and WhatsApp for e-commerce and SaaS clients. Resolved customer inquiries, processed orders, and updated product listings. Maintained CRM systems and tracked customer interactions. Created FAQ resources to improve response time and customer self-service.
AI Domain Expert at Mindrift
March 1, 2023 - November 2, 2025
Contributed to AI training datasets for chatbots and customer service tools. Evaluated prompts for clarity and relevance, including crypto and SaaS customer support contexts. Improved automated responses to mirror human-level customer care.
Sales & Customer Service Manager at Jewels of Marisa / J–Marisa Clothing’s
May 1, 2021 - May 1, 2021
Managed retail operations and supervised staff scheduling. Delivered customer service across in-store, chat, and phone channels. Improved customer satisfaction by 25% by resolving escalations quickly. Maintained CRM data and tracked customer trends.
Finance Assistant at Kwali Area Council
April 1, 2022 - April 1, 2022
Processed payroll and maintained accurate transaction records. Prepared reports and supported budgeting tasks.

Education

MSc at Lead City University
January 1, 2023 - November 2, 2025
BSc at Lead City University
January 1, 2016 - January 1, 2020

Qualifications

Customer relationship management
January 13, 2020 - October 16, 2020

Industry Experience

Software & Internet, Retail, Consumer Goods