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I am Priyanka Singh, a Business Analyst with 8+ years of experience in logistics, e-commerce, and travel domains. I specialize in requirement gathering, process improvement, and supporting end-to-end project delivery in Agile environments. I am proficient in BRD/FRD creation, UAT support, stakeholder communication, and data analysis using SQL and Excel. I am hands-on with tools like JIRA, Confluence, and Lucidchart, and I focus on delivering business value, efficiency, and digital transformation. I thrive on translating data into actionable insights, collaborating with cross-functional teams, and driving digital transformation to boost efficiency and business value. I am collaborative, detail-oriented, and committed to ensuring successful outcomes for stakeholders and customers alike.…I am Priyanka Singh, a Business Analyst with 8+ years of experience in logistics, e-commerce, and travel domains. I specialize in requirement gathering, process improvement, and supporting end-to-end project delivery in Agile environments. I am proficient in BRD/FRD creation, UAT support, stakeholder communication, and data analysis using SQL and Excel. I am hands-on with tools like JIRA, Confluence, and Lucidchart, and I focus on delivering business value, efficiency, and digital transformation. I thrive on translating data into actionable insights, collaborating with cross-functional teams, and driving digital transformation to boost efficiency and business value. I am collaborative, detail-oriented, and committed to ensuring successful outcomes for stakeholders and customers alike.

Priyanka Singh

Data Analyst, Data Scientist, UI Designer, +2

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I am Priyanka Singh, a Business Analyst with 8+ years of experience in logistics, e-commerce, and travel domains. I specialize in requirement gathering, process improvement, and supporting end-to-end project delivery in Agile environments. I am proficient in BRD/FRD creation, UAT support, stakeholder communication, and data analysis using SQL and Excel. I am hands-on with tools like JIRA, Confluence, and Lucidchart, and I focus on delivering business value, efficiency, and digital transformation. I thrive on translating data into actionable insights, collaborating with cross-functional teams, and driving digital transformation to boost efficiency and business value. I am collaborative, detail-oriented, and committed to ensuring successful outcomes for stakeholders and customers alike.…I am Priyanka Singh, a Business Analyst with 8+ years of experience in logistics, e-commerce, and travel domains. I specialize in requirement gathering, process improvement, and supporting end-to-end project delivery in Agile environments. I am proficient in BRD/FRD creation, UAT support, stakeholder communication, and data analysis using SQL and Excel. I am hands-on with tools like JIRA, Confluence, and Lucidchart, and I focus on delivering business value, efficiency, and digital transformation. I thrive on translating data into actionable insights, collaborating with cross-functional teams, and driving digital transformation to boost efficiency and business value. I am collaborative, detail-oriented, and committed to ensuring successful outcomes for stakeholders and customers alike.

Available to hire

I am Priyanka Singh, a Business Analyst with 8+ years of experience in logistics, e-commerce, and travel domains. I specialize in requirement gathering, process improvement, and supporting end-to-end project delivery in Agile environments. I am proficient in BRD/FRD creation, UAT support, stakeholder communication, and data analysis using SQL and Excel. I am hands-on with tools like JIRA, Confluence, and Lucidchart, and I focus on delivering business value, efficiency, and digital transformation.

I thrive on translating data into actionable insights, collaborating with cross-functional teams, and driving digital transformation to boost efficiency and business value. I am collaborative, detail-oriented, and committed to ensuring successful outcomes for stakeholders and customers alike.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Business Analyst at KlearNow India Pvt Ltd

May 1, 2021 - September 1, 2025

Gathered, analyzed, and documented business requirements (BRD, FRD, User Stories) from logistics and operations teams. Performed gap analysis and recommended workflow automation, improving shipment turnaround by 18%. Designed AS-IS and TO-BE process models using Lucidchart and Visio. Conducted data analysis (Excel, SQL) to generate KPIs and dashboards for leadership. Led Agile ceremonies (stand-ups, sprint planning, retrospectives) ensuring alignment across tech and business teams. Supported UAT, defect triaging, and production go-lives, reducing post-implementation issues by 20%. Maintained project documentation and visibility in JIRA and Confluence. Collaborated with cross-functional teams to streamline customs, freight, and warehouse processes. Trained new BA team members on tools and best practices, enhancing onboarding efficiency.

Business Analyst at Travel Triangle

February 1, 2016 - June 30, 2020

Conducted customer satisfaction analysis and recommended process changes, improving NPS by 10%. Translated customer feedback into functional requirements for product enhancements. Developed and maintained MIS reports for Sales & Operations to support leadership decisions. Conducted root cause analysis and improved booking system workflows. Partnered with product, design, and strategy teams to align system enhancements.