Punitavati Saundrajan

Lead and manage the Service Department, overseeing end-to-end coordination for piano delivery, tuning, maintenance, and repair services. Plan and schedule daily technician assignments, optimize routes and workloads, coordinate standard and ad-hoc piano deliveries and tuning requests, and conduct post-service follow-ups to ensure customer satisfaction. Maintain accurate service records and operational reports; support management with workflow improvements and cross-functional coordination between service, sales, accounting, and inventory teams. Process invoices and financial documentation using SQL Accounting System. Trained and supervised 6 interns and 3 administrative assistants on office procedures and customer service standards.

Established and maintained organized filing systems for confidential and operational documents. Prepared management reports and presentations using statistical and operational data. Coordinated in-house and online HRDF and PERKESO training programs. Managed hiring incentive applications, achieving a 100% successful approval rate. Trained new employees on company policies and administrative processes.

Led and coordinated end-to-end aircraft turnaround operations to ensure on-time departures while adhering to aviation safety and operational standards. Acted as the central liaison between ground handling, flight crew, load control, and operations teams to ensure accurate aircraft loading and seamless coordination. Planned and monitored ground-time activities to optimize turnaround efficiency and minimize delays. Prepared and analyzed weekly and monthly operational performance reports for Operations Review Meetings, supporting data-driven decision-making. Monitored team performance against KPIs, identified gaps, and implemented improvements to meet punctuality and safety targets. Represented the department in meetings and acted as Head of Department when required.