Available to hire
An enthusiastic professional seeking freelance and challenging roles that encourage growth and leadership. Adaptable, proactive, and driven by opportunities that push boundaries and deliver impactful results. I bring energy, adaptability, and a strong learning mindset to roles that value progress, purpose, and impact.
Experience Level
Language
English
Fluent
Work Experience
Senior Admin Officer at Emusic Instrument Sdn Bhd
January 1, 2021 - PresentLead and manage the Service Department, overseeing end-to-end coordination for piano delivery, tuning, maintenance, and repair services. Plan and schedule daily technician assignments, optimize routes and workloads, coordinate standard and ad-hoc piano deliveries and tuning requests, and conduct post-service follow-ups to ensure customer satisfaction. Maintain accurate service records and operational reports; support management with workflow improvements and cross-functional coordination between service, sales, accounting, and inventory teams. Process invoices and financial documentation using SQL Accounting System. Trained and supervised 6 interns and 3 administrative assistants on office procedures and customer service standards.
Administrative Executive at TrishulaDinamikSdnBhd
January 1, 2020 - January 1, 2021Established and maintained organized filing systems for confidential and operational documents. Prepared management reports and presentations using statistical and operational data. Coordinated in-house and online HRDF and PERKESO training programs. Managed hiring incentive applications, achieving a 100% successful approval rate. Trained new employees on company policies and administrative processes.
Aircraft Turnaround Coordinator at Malindo Air
January 1, 2018 - January 1, 2020Led and coordinated end-to-end aircraft turnaround operations to ensure on-time departures while adhering to aviation safety and operational standards. Acted as the central liaison between ground handling, flight crew, load control, and operations teams to ensure accurate aircraft loading and seamless coordination. Planned and monitored ground-time activities to optimize turnaround efficiency and minimize delays. Prepared and analyzed weekly and monthly operational performance reports for Operations Review Meetings, supporting data-driven decision-making. Monitored team performance against KPIs, identified gaps, and implemented improvements to meet punctuality and safety targets. Represented the department in meetings and acted as Head of Department when required.
Education
Diploma in Aviation Management at Aviation Management College
January 1, 2014 - January 1, 2018Qualifications
Industry Experience
Transportation & Logistics, Professional Services
Experience Level
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