Available to hire
I am a strategic and impact-driven Project & Program Management Advisor with 15+ years of experience leading global initiatives across engineering, procurement, and ESG. I excel at driving operational excellence, stakeholder engagement, and nonprofit partnerships, and I am passionate about aligning employee engagement with social impact to deliver measurable outcomes for both business and community.
I enjoy turning complex programs into practical, scalable solutions and collaborating with diverse teams to achieve shared goals while delivering meaningful community benefits.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Language
Spanish; Castilian
Fluent
Work Experience
Senior Advisor, Environmental, Social & Governance - Pro Bono Program Manager at Dell Technologies
November 1, 2022 - PresentLead the global Pro Bono Consulting Program, supporting Dell’s ESG Strategic Giving & Impact goals to digitally transform 1,000 nonprofits and engage 75% of employees in volunteering by 2030. Responsible for end-to-end program design, execution, and continuous improvement across global and EMEA regions. Designed and delivered 15+ global virtual Pro Bono Consulting Workshops, engaging 1,200+ volunteers and 260+ nonprofit organizations in skills-based consulting engagements. Built strategic partnerships with nonprofits, defined project scopes, recruited skilled volunteers, and managed logistics to ensure seamless execution. Drove internal and external engagement by promoting events, establishing clear participation guidelines, and delivering comprehensive pre-event communications. Captured and analyzed impact data, gathered participant feedback, and shared success stories to demonstrate program value and inform future strategy. Led post-event reviews and lessons-learned sessions to enh
Project & Program Management Advisor at Dell Technologies
February 1, 2019 - November 1, 2022Led the Indirect Procurement workstream for Project Fusion, a global tax-driven initiative to consolidate and integrate EMC legal entities into Dell’s operations. Supported the Compliance and IT roadmap for Supply Chain Assurance (SCA), ensuring seamless transitions and business continuity. Coordinated the novation of contracts for suppliers impacted by legal entity transitions, ensuring compliance with legal and tax requirements. Managed implementation and communication of invoicing changes, aligning internal and external stakeholders to minimize disruption. Identified and mitigated risks, documented critical issues, and collaborated with cross-functional teams to implement resolution plans. Handled escalations from internal and external stakeholders, using insights to improve processes, communication, and stakeholder engagement. Documented lessons learned and developed improved workplans and best practices for future transitions. Additional Responsibilities: Quality Management Syst
Command Center Senior Analyst at Dell Technologies
November 1, 2014 - February 1, 2019Led service delivery operations and escalation management within the EMEA Global Command Center, ensuring SLA compliance and minimizing service disruptions. Played a key role in transforming operational models and enhancing monitoring systems for enterprise services. Led Phase 1 of the “Agent to Analyst” transformation, identifying competencies, training needs, and talent development strategies to shift from a reactive to a proactive service model. Developed enterprise service performance metrics and scorecards to drive business process improvements and enhance service delivery. Managed real-time and systemic escalations from customers and executives, creating and executing resolution plans to improve customer experience. Implemented business continuity measures during IT outages and natural disasters, ensuring minimal service disruption. Coordinated cross-functional communication during critical events, ensuring timely and accurate information flow to manage escalations effectivel
ISO Lead Auditor – Global Command Center at Dell Technologies
November 1, 2014 - February 1, 2019Championed ISO best practices across the EMEA region. Prepared teams for internal audits and managed annual PAL reviews. Owned and tracked corrective actions to ensure timely resolution and compliance.
Education
Bachelor’s degree in Manufacturing Technologies at Technological University of the Shannon: Midlands Midwest, Limerick, Ireland
January 11, 2030 - June 1, 2008Project Management Professional (PMP) at Institute of Project Management Ireland
January 11, 2030 - February 1, 2013Bachelor’s degree in Manufacturing Technologies at Technological University of the Shannon: Midlands Midwest, Limerick, Ireland
January 11, 2030 - June 1, 2008Qualifications
Project Management Professional (PMP)
January 11, 2030 - February 4, 2026Project Management Professional (PMP)
January 11, 2030 - February 1, 2013Industry Experience
Non-Profit Organization, Professional Services, Software & Internet, Manufacturing, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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