Lee James Quaggin
I’m a customer-focused leader based in Edinburgh, with extensive experience in front-of-house service, public engagement, and operational management.
About
I’m a customer-focused leader based in Edinburgh, with extensive experience in front-of-house service, public engagement, and operational management. I enjoy creating safe, efficient day-to-day workflows while making sure visitors and customers feel welcomed, supported, and fully informed.
Alongside my paid roles, I contribute through community leadership and event photography, helping organisations communicate with clarity and reach a wider audience. I bring a practical, people-first approach to teamwork—supervising staff, supporting compliance and stock control, and capturing visual content that supports fundraising, public engagement, and heritage storytelling.
- 24 years' experience
- Joined November 2026
Skills· 2
Industry experience
- Retail
- Non-Profit Organization
- Media & Entertainment
- Education
More experts in Edinburgh, United Kingdom
Work experience· 4 roles
Led daily operations to deliver a consistent customer experience and efficient workflows. Trained, supervised, and supported staff while promoting safe working practices and service standards. Managed stock accuracy, secure procedures, and administrative compliance, helping keep operations dependable and accountable. Supported community-facing initiatives and customer engagement activities to strengthen local connections.
Provided long-term, relationship-based customer service in a busy retail environment, delivering technical advice, repairs, and product guidance with accuracy and clarity. Maintained precise stock records and workshop documentation to support efficient service. Contributed to a welcoming, approachable front-of-house experience and supported communication through social media updates, including product highlights and service information. Produced photography for products, repairs, and promotional use to improve clarity and customer engagement.
Managed customer enquiries and supported sales processes including product demonstrations. Built trust with customers by communicating clearly and using strong technical knowledge to match customers with suitable products.
Hire Lee James Quaggin today
Post a job and invite Lee, or contact them directly. No hidden commission.