Qianqian Zeng
I'm Qianqian Zeng, a data-driven professional with a background in customer analytics, account management, and marketing.
About
I’m Qianqian Zeng, a data-driven professional with a background in customer analytics, account management, and marketing. I enjoy turning complex data into practical solutions that improve customer experiences and drive engagement.
Outside of work, I run a shared office space and organize gigs for renters, which keeps me organized, creative, and people-focused. My experience at OpenText and Kyy Games has strengthened my ability to coordinate cross-functional teams and translate business needs into actionable results.
- 11 years' experience
- Joined September 2025
Skills· 6
Languages
- ChineseFluent
- EnglishAdvanced
- FinnishBeginner
Industry experience
- Gaming
- Media & Entertainment
- Software & Internet
- Professional Services
- Education
- Other
Work experience
Own the shared office and organize gigs with other renters; manage operations and community activities.
Analyze customer e-Invoice data and deliver timely solutions. Provide detailed solutions for errors reported in ServiceNow. Handle urgent customer inquiries. Escalate platform and mapping issues to engineers for fixes. Develop knowledge articles in Confluence. Create service solutions and manage fee billing based on SLA. Train customers on platform through online presentations.
Established a Chinese-language forum for the game. Organized in-game events and activities to enhance player engagement. Managed customer relationship management (CRM) using Trello. Performed quality assurance testing for new game versions.
Education
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