Led redesign of Lylo Drivers’ Mobile App to restore drivers’ trust in billing data accuracy through improved UI/UX and bill transparency, achieving 75% CSAT score and 40% reduction in support requests. Redesigned the Lumens Billing Service, an internal billing system, achieving 100% accuracy in driver billing data and improving internal efficiency by streamlining workflows with Finance and Credit teams. Designed the PHV Drivers' Admin Portal to replace manual contract creation processes, reducing administrative workload for the sales team.

UI/UX Designer at Oddle

June 1, 2021 - August 31, 2023

Sole designer of the OddleReserve Host Web App, a reservation management system adopted by over 300 restaurants across Asia, from MVP to version 3 between 2021 and 2023. Led redesign of the search and discovery experience for Oddle Eats, enhancing restaurant relevancy and user decision speed, resulting in a 30% increase in conversion rate across 500+ restaurants in Asia. Maintained structure of the base design system and OddleReserve’s component library and initiated new workflows for design system usage and maintenance.

UI/UX Intern at Oddle

December 1, 2020 - May 31, 2021

Designed OddleDine-In’s customer QR ordering product from 0 to 1. Designed OddleReserve’s customer booking platform from 0 to 1.

Architectural Intern at Transform Architecture

May 1, 2019 - August 31, 2019

Designed floorplan of a Spa and Massage facility within Vung Dinh Resort located in Nha Trang, Vietnam through multiple iterations with the director. Developed interior design concepts for the Spa and Massage Resort.

Freelance Web Designer at Peckwars NFT

December 1, 2021 - December 31, 2021

Created responsive web design for Peckwars NFT and worked closely with a frontend engineer to ensure that the site was launched within 3 weeks.