Rupert Taylor

Delivered professional mixing and mastering services for independent artists and content creators, meeting commercial loudness targets and technical standards. Managed end-to-end remote project lifecycles with fast turnaround times. Audio restoration using iZotope RX for dialogue cleanup and noise reduction across multimedia projects.

Primary technical support contact for users, resolving complex platform and audio issues with high satisfaction rates. Designed, implemented, and continuously refined the Intercom Fin AI chatbot — significantly reducing inbound support volume by automating resolution of common user queries. Collaborated with product and engineering teams to surface recurring issues, contributing directly to platform improvements and reduced churn. Developed support documentation and user-facing resources to improve self-service resolution rates.

Audio for Education: Produced 1,000+ high-quality music lessons and authentic covers, maintaining audio consistency across a global music learning app used by learners worldwide. Community Leadership: Built and managed a community of 5,500+ members — responding to user queries, moderating spaces, and driving a consistently high-quality learner experience. Event Hosting & Production: Hosted 15+ live online community events and workshops; managed full post-production pipeline — editing, mixing, and publishing sessions as polished video podcasts. Bug Reporting & QA: Identified, documented, and escalated technical issues on behalf of the user community; liaised between users and internal teams to resolve platform problems efficiently. User Onboarding: Guided new community members through platform features and content, reducing friction and improving early user retention. Technical Excellence: Edited, mixed, and mastered all app audio including interstitial sounds and lesson previews, m