Available to hire
I am a self-driven professional with an established background in quality management, seeking to move into narrative design to pursue my creative aspirations. I have over a decade of experience designing narrative campaigns for TTRPGs, and recently completed a Game Writing course under the tutelage of a senior narrative designer for a major studio. I received excellent results during the course, and highly positive feedback upon completion.
You can view samples of my work in my portfolio: Website not available. Sign in: https://www.twine.net/signup
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
French
Intermediate
Japanese
Beginner
Arabic
Beginner
Work Experience
Compliance & SHEQ Manager at Connect Highways Traffic Management Limited
November 1, 2024 - PresentAdministrative and operational responsibility for implementing, managing and continuously improving an ISO 9001-compliant Quality Management System. Manage business intelligence to improve data quality, produce business-wide reporting and enable data-driven decision-making. Analyse, develop and improve processes to increase efficiency and productivity while eliminating waste. Develop and write policies to demonstrate compliance with industry best practices and regulatory requirements. Support and implement effective project management methodologies across key business areas. Establish and support management systems aligned to ISO 9001, ISO 45001 and ISO 14001, including quality, information security and environmental management systems. Develop and report carbon reduction plans and environmental sustainability policy in line with PPN 06/21. Produce reporting for social value realisation, carbon/environmental initiatives and commercial analysis; audit departments to identify non-conform
Quality Management Consultant at OneQMS UK
September 1, 2024 - PresentDirect full-lifecycle ISO 9001 certification programmes by building tailored Quality Management Systems to drive operational excellence and compliance. Consult senior leadership teams to identify process inefficiencies and deliver structured solutions and bespoke analytical tools. Author procedural documentation, risk assessments and quality manuals to align with rigorous national and international standards. Manage consultancy commercial growth including service offerings, project scopes and premium implementation strategies.
Process Analyst at Getech Ltd
November 1, 2021 - November 1, 2024Administrative and operational responsibility for implementation, management and continuous improvement of an ISO 9001-compliant Quality Management System, resulting in three years of successful audits. Manage business intelligence to improve data quality, generate business-wide reporting and enable data-driven decision-making. Analyse, develop and improve business processes to increase efficiencies and productivity while eliminating waste. Develop and write policies demonstrating compliance with industry best practices and regulatory requirements. Support effective project management methodologies and practices across key business areas. Establish and implement management systems aligned to ISO 9001, ISO 27001 and ISO 14001, including quality, information security and environmental management systems. Develop and support carbon reduction and environmental sustainability policy. Received Ecologi “For Our Planet” GOLD award (external review/validation). Produce reporting for complia
TPI Sales Administrator at Haven Power
January 1, 2019 - November 1, 2021Support the TPI Sales function with administration focused on setting up tenders, locking in sales and resolving queries for broker sales. Support other departments with more complex administrative tasks, reporting and query resolution. Participate in projects and ongoing developments including system automation, database development and improved reporting between departments. Serve as a Change Ambassador assisting rollout of major business changes across the Sales area, and participate as a Data Protection champion handling high-level data queries and promoting effective data governance.
Direct SME Renewal Executive at Haven Power
July 1, 2018 - December 31, 2018Direct telesales in the live energy market and renewal-based administration. Participated in extensive testing for new telephony systems and supported other departments where possible, including training newly hired employees and providing tutorials on new systems and software. Received praise for attention to detail, efficiency and willingness to go the extra mile to ensure proper process and due diligence.
Education
Bachelor of Arts (Film Studies) at University of the West of England (UWE), Bristol
January 11, 2030 - July 23, 2026A-Levels (English Literature, English Language, Psychology, Film) at Suffolk New College, Ipswich
January 11, 2030 - July 23, 2026GCSEs at British School of Bahrain, Manama
January 11, 2030 - July 23, 2026Qualifications
Chartered Quality Institute - Practitioner (PCQI)
April 1, 2026 - July 23, 2026ISO/IEC 27001:2022 Lead Implementer
April 1, 2024 - July 23, 2026ISO 9001:2015 Internal Auditor
October 1, 2023 - July 23, 2026Lean Six Sigma Black Belt
August 1, 2022 - July 23, 2026Industry Experience
Energy & Utilities, Government, Professional Services, Transportation & Logistics, Manufacturing, Gaming, Media & Entertainment
A portfolio showcasing creative writing in a variety of formats, including writing for video games, TTRPGs, speculative fiction and poetry.
A Twine game developed as part of the ELVTR ‘Game Writing’ course lead by Sarah Arellano, senior game writer and narrative designer for Ubisoft Mainz.
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