Service Leader at COTE Korean Steakhouse Orchard

Supervised and coordinated daily front-of-house operations to ensure smooth service and customer satisfaction. Trained and mentored staff to maintain high standards of professionalism and efficiency. Ensured compliance with health, safety, and hygiene regulations to maintain a clean and welcoming environment. Handled customer inquiries and complaints, resolving issues promptly to enhance guest experiences. Monitored inventory and placed supply orders to support uninterrupted operations. Collaborated with kitchen and management teams to optimize workflow and improve service efficiency. Analyzed customer feedback and implemented service improvements to increase repeat business and overall satisfaction. Assisted team members in improving their knowledge of food service by teaching them the menu and proper service techniques. Guided and supported new staff during onboarding, ensuring they quickly adapted to restaurant procedures and standards. Provided mentorship and leadership to foster a

Graphic Designer at RUX Company

Designed creative visual content including marketing materials, logos, product packaging, and social media assets. Used Adobe Creative Suite to produce high-quality deliverables under tight deadlines. Collaborated with cross-functional teams to conceptualize and execute visually compelling campaigns. Conducted market research and competitor analysis to develop innovative design concepts. Ensured outputs adhered to brand guidelines, maintaining consistency across platforms. Enhanced client engagement and brand visibility through creative digital marketing strategies. Managed multiple projects simultaneously while ensuring timely delivery and client satisfaction. Improved internal workflows by organizing design assets and implementing efficient file management systems. Designed visual branding and promotional materials for RUX Company, including packaging, product labels, menus, and digital assets. Collaborated on booth design concepts for pop-ups and trade events, aligning visuals with

Customer Service / Tech Support at Freelance (WFH)

Provided timely technical assistance and troubleshooting to clients, ensuring minimal downtime. Improved customer satisfaction by offering clear and concise solutions to technical issues. Developed communication and technical skills while working in a high-pressure remote environment.

Airbnb Host at Freelance (Cavite, Philippines)

Oversaw booking management, guest coordination, and property upkeep to provide an excellent guest experience. Used digital platforms to attract and manage reservations. Strengthened interpersonal skills by addressing guest feedback and ensuring a positive stay.

Receptionist (Part-time) at Shangri-La Makati

Managed front desk operations, including scheduling appointments and answering inquiries professionally. Developed problem-solving skills by handling guest concerns promptly and efficiently. Maintained a high standard of hospitality and ensured a seamless guest experience.

Bartender / Host at Bad Late Night Breakfast Bar

Created a welcoming environment by hosting and engaging with guests to ensure customer satisfaction. Learned beverage preparation techniques and inventory management. Strengthened interpersonal skills by addressing customer inquiries and ensuring an enjoyable experience.

Waiter / Server / Cashier at Local Cafes

Delivered exceptional customer service by attending to customer needs, handling orders, and resolving complaints. Developed multitasking and time management skills during busy periods. Enhanced time management and organizational skills while maintaining accuracy in cash handling and order processing.

Service Leader at COTE Korean Steak House Orchard

Supervised and coordinated daily front-of-house operations to ensure smooth service and customer satisfaction. Trained and mentored staff to maintain high standards of professionalism and efficiency. Ensured compliance with health, safety, and hygiene regulations to maintain a clean and welcoming environment. Handled customer inquiries and complaints, resolving issues promptly to enhance guest experiences. Collaborated with kitchen and management teams to optimize workflow and improve service efficiency. Analyzed customer feedback and implemented service improvements to increase repeat business and overall satisfaction.

Customer Service / Tech Support at Freelance (Work-From-Home)

Provided timely technical assistance and troubleshooting to clients, ensuring minimal downtime. Improved customer satisfaction by offering clear and concise solutions to tech issues. Developed communication and technical skills while working in a high-pressure environment.