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I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction. With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.…I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction. With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.

Rabia Huseinova

Project Manager, Production Manager, Presenter, +2

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I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction. With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.…I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction. With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.

Available to hire

I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction.

With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Turkish

Fluent

Azerbaijani

Fluent

Georgian

Advanced

Russian

Beginner

Work Experience

Team Leader at Teleperformance (Majorel)

March 1, 2024 - October 30, 2025

Led a team of 15-25 agents, oversaw attendance and performance evaluation for 10+ agents, prepared monthly team overviews, and reported KPIs to OPS management. Onboarded new team managers and conducted daily/weekly team meetings; prepared action plans to meet KPIs at individual and team levels.

Customer Service Representative (English/Turkish) at Teleperformance (Majorel)

March 1, 2024 - March 1, 2024

Provided high-level customer service and maintained target operational and quality metrics; shared best practices with new hires.

Sales Advisor at Neptune Baku

February 1, 2020 - February 1, 2020

Developed rapport with customers, calmly solved problems, and identified needs to offer tailored solutions.

Team Manager / Specialist Supervisor at Teleperformance Georgia

March 1, 2023 - October 30, 2025

Managed a team with 15+ agents and assisted with the onboarding, training, and performance evaluation of team members. Monitoring KPIs and ensuring that performance meets agreed standards.

Team Manager/ Specialized Supervisor at Teleperformance Georgia

March 1, 2023 - November 10, 2025

In my role, I oversee a team of supervisors while handling client relations and ensuring high operational standards. I am responsible for performance monitoring and providing feedback to team members to enhance overall productivity. Utilizing strategic management skills, I aim to achieve and surpass key performance indicators (KPIs).