Rabia Huseinova
I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive.
About
I am an experienced team leader with a strong background in customer service and project management. I thrive in team environments, ensuring that team dynamics are positive and productive. My focus is on monitoring progress, offering guidance, and implementing strategies to enhance team performance and customer satisfaction.
With a commitment to continuous improvement, I enjoy collaborating with diverse teams to achieve our shared goals. I am passionate about developing actionable plans and proactively addressing challenges, all while fostering a supportive work environment that promotes growth and success for every team member.
- 2 years' experience
- Joined October 2025
Skills· 1
Languages
- EnglishFluent
- TurkishFluent
- AzerbaijaniFluent
- GeorgianAdvanced
- RussianBeginner
Industry experience
- Telecommunications
- Professional Services
- Software & Internet
Work experience· 5 roles
Provided high-level customer service and maintained target operational and quality metrics; shared best practices with new hires.
Led a team of 15-25 agents, oversaw attendance and performance evaluation for 10+ agents, prepared monthly team overviews, and reported KPIs to OPS management. Onboarded new team managers and conducted daily/weekly team meetings; prepared action plans to meet KPIs at individual and team levels.
In my role, I oversee a team of supervisors while handling client relations and ensuring high operational standards. I am responsible for performance monitoring and providing feedback to team members to enhance overall productivity. Utilizing strategic management skills, I aim to achieve and surpass key performance indicators (KPIs).
Education
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