Rachel Spang

Serves as a primary point of contact for guests in a fast-paced live-event environment, resolving concerns and escalations to deliver high-quality experiences. Processes ticket orders, exchanges, and seating adjustments with accuracy across ticketing systems. Collaborates with ticketing, events, and hospitality teams to support sold-out shows and smooth venue operations.

Owned and retained a high-volume portfolio of venue, promoter, and festival partners across North America, serving as a primary relationship owner to drive long-term retention and engagement. Built trusted stakeholder relationships, proactively identified operational risks, resolved high-stakes escalations, and ensured consistent service delivery. Led partner onboarding, platform training, and workflow implementation so partners could effectively use event management, ticketing, and marketing tools. Partnered cross-functionally with Sales, Product, Marketing, and Support to deliver successful launches and improve client outcomes, while maintaining detailed Salesforce account documentation and operational processes.

Coordinated operational and customer success activities for a large partner portfolio, supporting account documentation and Salesforce-driven workflows. Assisted with onboarding resources and internal process improvements to help partners adopt ticketing and event management tools effectively. Collaborated with cross-functional teams to support launches and ongoing service delivery, helping improve client outcomes through consistent execution and follow-through.