Hi, I'm Rachel Hardman. I spent the early part of my career in finance and insurance, where I honed problem-solving, leadership, and continuous improvement skills. After adopting my child, I took a career break and used that time to pursue a career in publishing, focusing on language, proofreading, editing, and graphics. I'm now ready to re-enter the workforce with a blend of analytical discipline and creative flair. Since 2024 I've been an independent author, writing and publishing multiple novels and short stories, managing multiple projects to strict deadlines, and working on marketing and graphic design using Canva. I also served as Events Coordinator for the British Fantasy Society. For them and for my own work, I have organised in-person and online events, and I have a track record of process improvement, team leadership, and strong client relationships from my time at Bureau Veritas.

Rachel Hardman

Hi, I'm Rachel Hardman. I spent the early part of my career in finance and insurance, where I honed problem-solving, leadership, and continuous improvement skills. After adopting my child, I took a career break and used that time to pursue a career in publishing, focusing on language, proofreading, editing, and graphics. I'm now ready to re-enter the workforce with a blend of analytical discipline and creative flair. Since 2024 I've been an independent author, writing and publishing multiple novels and short stories, managing multiple projects to strict deadlines, and working on marketing and graphic design using Canva. I also served as Events Coordinator for the British Fantasy Society. For them and for my own work, I have organised in-person and online events, and I have a track record of process improvement, team leadership, and strong client relationships from my time at Bureau Veritas.

Available to hire

Hi, I’m Rachel Hardman. I spent the early part of my career in finance and insurance, where I honed problem-solving, leadership, and continuous improvement skills. After adopting my child, I took a career break and used that time to pursue a career in publishing, focusing on language, proofreading, editing, and graphics. I’m now ready to re-enter the workforce with a blend of analytical discipline and creative flair.

Since 2024 I’ve been an independent author, writing and publishing multiple novels and short stories, managing multiple projects to strict deadlines, and working on marketing and graphic design using Canva. I also served as Events Coordinator for the British Fantasy Society. For them and for my own work, I have organised in-person and online events, and I have a track record of process improvement, team leadership, and strong client relationships from my time at Bureau Veritas.

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Language

English
Fluent

Work Experience

Author (Self-employed) at Self-employed
March 1, 2024 - November 23, 2025
Wrote and published multiple novels and short stories. Managed multiple projects to strict deadlines through all stages of the publishing process. Proofreading and editing my own work and others’. Marketing and graphic design including Canva use. Events Coordinator for the British Fantasy Society, arranging and hosting book events in person and online. Website setup and maintenance. Podcast and written interviews.
Maternity Leave
March 1, 2024 - March 1, 2024
Career break following adoption; focused on developing writing career and maintaining professional development during leave.
Billing Team Leader/Business Support Manager at Bureau Veritas
March 1, 2023 - March 1, 2023
Led billing for two businesses and multiple divisions; responsible for recruitment and retention; ensured billing KPIs (volume, value, accuracy); created and maintained billing calculation spreadsheets; managed large ledgers; new contract setup; client relationship management; cross-functional problem solving with senior managers; supported software implementations and training; collaborated with credit control to resolve disputes; contributed to ACICM studies.
Dispute Liaison at Bureau Veritas
February 1, 2019 - February 1, 2019
Investigated blockages to payment; liaised with BV departments to achieve satisfactory outcomes for clients and the business; communicated with clients; reconciled credit note logs and monthly accruals; reported on credit notes; managed tight month-end deadlines; invoicing and crediting clients.
Customer Service/Team Manager at Co-operative Insurance
October 1, 2018 - October 1, 2018
Led a team to meet targets and improve behaviours; focused on reducing effort and improving first contact resolution; delivered daily and weekly briefings; collaborated with Continuous Improvement to reduce complaints and refine vulnerable customer processes; supported training and onboarding to ensure regulatory compliance; liaised with training teams to enhance processes.
Sales Assistant/Supervisor at WHSmith Ltd.
August 1, 2011 - August 1, 2011
Customer-facing sales and supervisory responsibilities; contributed to sales targets, merchandising, and team support.

Education

A-levels, AS level, GCSEs at Caistor Grammar School
January 1, 1997 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Financial Services, Education, Other