Rachel Ko

Maintained quality assurance between seasonal digital strategies and content across desktop and mobile on an e-commerce B2C website with multiple campaigns per month; Researched and compared competitor websites to drive relevancy across audiences; Troubleshot shopping in-cart bugs, errors and typos onsite using HTML/JSON in a Drupal framework.

Guided clients via video consultations and emails with a professional yet approachable tone, using Salesforce and Zoom; Managed high-profile interior design projects for homes and businesses; Monitored product trends and competitor offerings to cross-sell relevant services on Minted and partner brands.

Executed 100+ customer design requests in Q4; Contributed to component libraries for print, email, and video; Created watercolors and custom illustrations; Edited digital assets in Photoshop, Lightroom, and Illustrator.

UX Designer at Vital Enterprises

SaaS Video & AR integration for Salesforce and other CMS platforms; Built lo-fi prototypes for testing; Conducted user research with moderated scenarios adjusting variables based on user type.

Maintained quality assurance between seasonal digital strategies and content across desktop and mobile on an e-commerce B2C website with multiple campaigns per month. Researched and compared websites of competitors to drive relevancy and freshness across multiple audiences. Troubleshoot and problem solve shopping in-cart bugs, errors and typos onsite with HTML/JSON in a Drupal framework.