Rachel Ko

Maintained quality assurance between seasonal digital strategies and content across desktop and mobile on an e-commerce B2C website with multiple campaigns per month. Researched and compared websites of competitors to drive relevancy and freshness across multiple audiences. Troubleshoot and problem solve shopping in-cart bugs, errors and typos onsite with HTML/JSON in a Drupal framework.

Maintained quality assurance between seasonal digital strategies and content across desktop and mobile on an e-commerce B2C website with multiple campaigns per month; Researched and compared competitor websites to drive relevancy across audiences; Troubleshot shopping in-cart bugs, errors and typos onsite using HTML/JSON in a Drupal framework.

Art & Interior Stylist at Minted

Guided clients over video consultations and emails with an approachable attitude while remaining professional; using Salesforce and Zoom. Successfully navigated high-profile interior design projects for homes, businesses and paid social ads. By monitoring product trends and offerings by competitors, cross-sold relevant services on Minted and partner brands.

Guided clients via video consultations and emails with a professional yet approachable tone, using Salesforce and Zoom; Managed high-profile interior design projects for homes and businesses; Monitored product trends and competitor offerings to cross-sell relevant services on Minted and partner brands.

Executed 100+ customer design requests in Q4; Contributed to component libraries for print, email, and video; Created watercolors and custom illustrations; Edited digital assets in Photoshop, Lightroom, and Illustrator.