RADHA L. TETTEH

Executed customer acquisition and brand-promotion activities across 2–4 weekly field marketing events. Engaged 40–60 prospects per event, built qualified lead pipelines by capturing needs and objections in CRM, and analyzed customer feedback and competitor positioning to improve targeting and messaging. Coordinated event logistics, on-site brand presentation, and post-event reporting to support lead volume visibility and daily lead-qualification goals.

Coordinated campaign workflows for 4–6 client accounts, managing creative assets, content calendars, and approvals to keep deliverables on schedule. Planned, scheduled, and quality-checked 15–20 social posts weekly while researching competitors, audience behavior, and content trends for monthly initiatives. Built weekly performance summaries in Excel and drafted/proofread captions and customer-facing promotional copy, while maintaining organized digital assets and supporting timely client approvals.

Delivered high-touch guest arrival experiences by verifying reservations, communicating access instructions, and providing accurate property information through digital systems. Resolved 10–15 guest questions or service concerns per shift by documenting details and coordinating with managers or headquarters for timely resolution. Maintained reservation updates and incident/communication logs, identified recurring guest questions, and shared feedback to improve arrival procedures and customer communications.