Available to hire
I am a passionate front-end web developer transitioning from a background in customer service and problem-solving to building modern, user-friendly websites. Skilled in HTML, CSS, JavaScript, Figma, and responsive design, I have growing experience in React and UI/UX best practices. Known for strong attention to detail, adaptability, and communication, developed through assisting clients and managing high-volume tasks in fast-paced environments. I bring a unique perspective that blends technical ability with an understanding of user needs.
I’m eager to contribute to a collaborative development team where I can continue to learn, grow, and deliver impactful digital experiences.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Correspondence & Client Advisor at Louis Vuitton
July 1, 2024 - PresentResponded to complex client inquiries with precision and brand tone across email, chat, and phone, supporting luxury service standards. Served as liaison between Client Services and Stores to ensure smooth communication and resolution of order and after-sales concerns. Documented all interactions in CRM software with detailed accuracy, tracking inquiries and client feedback to optimize service processes. Supported product and order-related research including after-sales issues, returns, and product availability updates. Assisted clients and advisors in placing and managing orders for ready-to-wear, leather goods, and high-value items. Managed high-volume tasks with attention to detail while maintaining a polished and client-centric voice. Regularly contributed to meetings and exceeded service and sales by identifying opportunities to enhance the client experience. Leveraged AI tools like MAiA (ChatGPT, Claude, Gemini) to streamline message drafting, improve tone consistency, and increa
Customer Service Representative (CSR) at Internal Revenue Service
April 30, 2024 - August 24, 2025Provided excellent support and assistance to taxpayers over the phone. Demonstrated strong verbal and written communication skills to effectively explain complex tax information. Entered and managed data in IRS systems accurately. Skilled in using IRS computer systems and databases. Worked effectively within a team to ensure smooth operation and resolution of taxpayer issues. Provided accurate information and assistance regarding accounts, tax returns, payments, and other inquiries. Addressed and resolved taxpayer issues including refund delays, payment discrepancies, and account errors. Helped taxpayers understand their tax responsibilities including filing requirements and payment options. Processed taxpayer requests for information, corrections, and account updates. Accessed and reviewed taxpayer records to resolve inquiries and issues. Securely handled sensitive personal and financial information in compliance with IRS policies and regulations. Stayed updated on changes to tax laws
Intake Advocate at IRS Taxpayer Advocate Service
December 1, 2021 - August 24, 2025Protected taxpayer confidentiality in accordance with IRC §6103. Skilled in conferring with customers to identify and resolve issues. Proficient in reviewing, controlling, and distributing casework efficiently. Experienced in interpreting master file records and tax account histories. Capable of detecting systemic errors and reporting improper tax treatment. Strong verbal and written communication skills for managing inquiries and interactions. Competent in handling routine and priority inquiries from various sources. Committed to protecting taxpayer information as per IRC §6103. Efficient in managing high call volumes and customer inquiries.
Customer Service Representative (CSR) at Internal Revenue Service
March 1, 2021 - August 24, 2025Strong verbal and written communication skills to effectively explain complex tax information. Proficient in entering and managing data in IRS systems accurately. Skilled in using IRS computer systems and databases. Provided accurate information and assistance regarding accounts, tax returns, payments, and other inquiries. Addressed and resolved taxpayer issues including refund delays, payment discrepancies, and account errors. Helped taxpayers understand their tax responsibilities including filing requirements and payment options. Processed taxpayer requests for information, corrections, and account updates. Accessed and reviewed taxpayer records using IRS databases to resolve inquiries and issues. Securely handled sensitive personal and financial information in compliance with IRS policies and regulations. Stayed updated on changes to tax laws, regulations, and IRS procedures to provide accurate assistance.
Marketing Coordinator at iCode McKinney
October 1, 2019 - August 24, 2025Expertise in creating and executing marketing and advertising campaigns. Skilled in tracking and analyzing sales data to assess performance and inform strategy. Proficient in maintaining and organizing promotional materials and databases. Experienced in preparing detailed weekly and monthly marketing reports. Effective in calling and marketing to leads to drive sales and engagement. Provided support to tech leads and instructors with various marketing activities. Competent in managing front desk duties including communication and email generation. Conducted tours for prospective customers, providing comprehensive information and enhancing their experience.
Education
High School Diploma at McKinney High School
August 1, 2014 - June 1, 2018Qualifications
Free CodeCamp Certification - Responsive Web Design
January 1, 2019 - August 24, 2025Google Foundations of User Experience (UX) Design
January 1, 2025 - August 24, 2025Google UX Design Process: Empathize, Define, and Ideate
January 1, 2025 - August 24, 2025Google Conduct UX Research and Test Early Concepts
January 1, 2025 - August 24, 2025Google Build Wireframes and Low-Fidelity Prototypes
January 1, 2025 - August 24, 2025Industry Experience
Retail, Government, Healthcare, Education, Software & Internet, Financial Services
Designed and developed a modern landing page for Lumen Studio, a fictional creative agency. Built with HTML5, CSS3, and responsive design principles, the site highlights services, branding, and a call-to-action with a clean, professional layout. Wireframes were created in Figma, then translated into code. Optimized for mobile devices, cross-browser compatibility, and accessibility to ensure a seamless user experience.
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