Ralitsa Marinova Nedelcheva

Managed daily communication with clients and sales representatives across Europe and East Africa, ensuring customer satisfaction. Enhanced operational efficiency by effectively using the company’s ERP system. Streamlined coordination with production planning, logistics, procurement, warehouse, and accounting teams to meet deadlines. Monitored payment terms and maintained accurate tracking of accounts receivable. Prepared trade and bank documents, ensuring compliance and timely shipments by container and vessel loads.

Oversaw international customer orders from placement to completion, acting as the primary liaison between clients and internal teams. Coordinated communications for seamless execution of international tenders, including document preparation and submission. Conducted business meetings and developed strong relationships with existing and potential clients and logistic companies. Prepared payment documents, including Letters of Credit, in line with international trade standards. Leveraged SAP for efficient order and data management.

Reviewed client tax data and submitted claims to the Irish Revenue system. Managed sensitive customer information and processed financial transactions securely. Prepared daily reports using Salesforce and ensured accuracy in client profiles.